Centre Coordinator

You make EVERYONE feel like they BELONG.

The Opportunity

As a Centre Coordinator within Member Services youre the first point of connection for our membersand the one who sets the tone for their entire experience. You bring energy organization and a genuine passion for helping people ensuring every interaction is welcoming efficient and meaningful.

In this fast-paced people-focused role youll balance front-line member support with administrative coordination. From managing appointment flow to connecting members with the right experts you play a key role in delivering a seamless and positive experience.

If you thrive on variety enjoy solving problems on the fly and take pride in creating great first impressions this is where youll shine.

A Place to Belong

AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Flexible benefits with 5 different packages to select ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution 5% AMA matching)
• Great AMA discounts like 50% off memberships driver education programs and registry services.
• Unlimited learning opportunities including full Udemy access and dedicated learning time for personal development.
• Paid time off including 3 weeks of vacation Me-Day and Volunteer Day. Also the flexibility to purchase 1 or 2 weeks vacation time spread across multiple pay periods.

Who You Are

• A people-person who enjoys connecting with others and creating positive experiences
• A strong communicator who balances professionalism with a warm approachable style
• Highly organized and able to manage multiple priorities in a fast-paced environment
• A proactive problem-solver who takes initiative and follows through
• Adaptable collaborative and committed to continuous learning

How Youll Make an Impact

• Welcome members and create a friendly positive first impression
• Assess needs and connect members with the right team members for support
• Provide information about AMA products services and membership benefits
• Manage traffic flow appointments and promote self-service options to reduce wait times
• Maintain a clean organized space while supporting administrative and reception tasks

What You Bring to the Table

• High school diploma
• 23 years of retail administrative or customer service experience
• Proven ability to deliver exceptional customer service in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Ability to work independently and as part of a team with strong multitasking skills

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you to feel supported throughout your journey with us.

WORK MODEL:

We thank all applicants for their interest; however only those selected for an interview will be contacted.