IT Help Desk

Are you passionate about helping people solve technical problems and keeping systems running smoothly Were looking for a Client Technologies Technician to be the friendly knowledgeable front line of an IT Help Desk supporting a fast-paced professional environment.

This role is perfect for someone who enjoys troubleshooting working directly with users and being the go-to resource when technology challenges arise.

As a Client Technologies Technician youll serve as the first point of contact for IT support delivering prompt professional assistance while ensuring systems and users stay productive.

Key responsibilities include:

• Answering documenting and triaging help desk requests via phone email and chat
• Resolving common issues such as password resets account unlocks and connectivity problems
• Managing user accounts access rights and deactivations in enterprise systems
• Escalating complex issues to the appropriate technical teams
• Maintaining IT knowledge base content and self-service resources
• Assisting users with general computer and software questions
• Managing loaner equipment peripherals and IT inventory
• Supporting audits inventories and team improvement initiatives
• Ensuring compliance with data security and confidentiality requirements

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:

• 2 years of experience in a help desk or service desk environment
• Strong working knowledge of Microsoft Office and common desktop technologies
• Hands-on experience troubleshooting hardware software and user access issues
• Clear communicator who can explain technical concepts to non-technical users
• Organized detail-oriented and comfortable working in a structured environment
• Ability to pass a background screening

Why This Role

• Stable long-term engagement in a mission-driven environment
• Hands-on exposure to a wide range of IT support activities
• Opportunity to make a measurable impact improving user experience
• Collaborative team setting with room to grow your technical skill set