Client Onboarding Process Manager

Upscale Sdn Bhd

Job Location:

Shah Alam - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role Summary

We are looking for a Client Onboarding Process Manager to lead the onboarding of new logistics clients ensuring smooth transition from project initiation to operational readiness.

This role focuses on solutioning coordination and project management before operations go live.

The role involves working closely with clients whose operations may scale significantly

Key Responsibilities

Client Solutioning

Understand client logistics requirements.
Design customized onboarding plans.
Recommend logistics solutions involving:

3PL / 4PL models
Warehousing
Delivery workflows
System configurations

Project Lifecycle Management

Manage onboarding phases including:

Requirement Gathering
Solution Design
Pre-production Setup
System Prototyping
Testing
Production Go-Live
Hypercare Support

Operational Readiness

Coordinate setup of:

Warehouse capacity
Delivery fleet readiness
Workforce planning
System configuration

Ensure infrastructure readiness before handover to operations.

Stakeholder Coordination

Act as the bridge between:

Clients
Operations Team
IT Team
Warehouse Team

Ensure timely communication across teams.

Experience in:

3PL or 4PL logistics
Warehouse operations
Last-mile delivery preferred

Skills

Strong interpersonal skills
Diplomatic communication style
Project coordination
Problem solving
Client engagement

Key Success Traits

- Strong diplomacy skills
- Client-focused
- Detail-oriented
- Calm under pressure
- Highly organized

Role Summary We are looking for a Client Onboarding Process Manager to lead the onboarding of new logistics clients ensuring smooth transition from project initiation to operational readiness. This role focuses on solutioning coordination and project management before operations go live. The role in...