Director of Stores

About Heath
Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for 75 years. We are design-led with the mission of creating products of beauty and integrity while designing manufacturing and running our business in a way thats better for society and our planet. Our products are designed manufactured and sold in our two California factories and five showrooms ensuring accountability in our process from beginning to end. As a Certified B Corp we maintain high standards of social responsibility environmental performance and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing making and sharing. We believe in pay equity full health and welfare benefits and a place for meaningful work.

Position Summary
The Director of Stores is a proactive relationship-driven leader responsible for the performance experience and operational consistency of Heaths showroom locations. This role identifies opportunities to strengthen how we work across people processes and systems. Translating insights from teams and customers into meaningful improvements that support a relationship-based sales environment.

The Director leads a team of Showroom Managers drives sales performance and profitability and ensures each location delivers an exceptional brand-aligned customer experience. This role partners cross-functionally across Retail B2B Hospitality Merchandising Operations and Marketing to support company growth and ensure alignment across channels.

Position Responsibilities

• Lead and develop a team of Showroom Managers across all locations providing coaching feedback and support for performance and career growth
• Own showroom sales performance and profitability including setting and tracking KPIs identifying risks and ensuring timely action on performance gaps
• Drive a relationship-based brand-aligned customer experience rooted in storytelling product knowledge and service
• Partner with B2B and Hospitality leaders to support development of key client relationships and expand business opportunities
• Ensure consistency across showroom operations while maintaining the unique identity of each location
• Oversee in-store events and tours supporting planning and execution in partnership with showroom teams
• Establish and maintain store operations standards including POS systems cash handling staffing and scheduling practices
• Lead hiring onboarding coaching and development of showroom teams with a focus on building strong leadership capability at the manager level
• Develop and manage sales and labor budgets including quarterly and annual forecasting
• Identify opportunities to improve processes tools and ways of working by synthesizing team and customer feedback
• Act as a key cross-functional partner to ensure alignment across Retail B2B Hospitality Merchandising Operations and Marketing
• Utilize reporting dashboards and data insights to inform decisions identify trends and reinforce accountability while maintaining a focus on customer and team experience

• 10 years of retail leadership experience including managing multi-location teams
• Strong leadership and people management skills with a track record of developing high-performing teams
• Excellent communication skills with the ability to influence and build relationships across functions
• Strong business acumen including experience managing sales performance KPIs and budgets
• Ability to balance strategic thinking with hands-on execution
• Data-informed decision maker with comfort using reporting tools and dashboards
• Deep understanding of the Heath brand values and customer experience

Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans dental vision acupuncture and chiropractic as well as life insurance. An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.

Proud Equal Opportunity Employer
At Heath we dont just accept differences we celebrate it we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better our work will be. We do not discriminate on the basis of race religion color national origin gender sexual orientation transgender status age marital status veteran status or disability status.

How to Apply
If you would like to be considered for this position apply through this application form. Thank you for your interest!