Senior Salesforce Administrator

Job Description:

You will be administrating the Salesforce implementation to support a global user base

• Offer L2 support for the Salesforce platform

• Support user queries and Training about new functionalities launched every month by development team.

• Support all aspects of user and license management including new user setup/deactivation roles profiles permissions public groups OWD sharing settings.

• Manage the data migrations and data loading request for Salesforce.

• Support of the Salesforce integration with other applicationsand downstream systems

• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.

• Execute salesforce configuration changes including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings dashboards and reports.

• Stay up to date with new Salesforce releases and evaluate new features for implementation.

• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.

• Establishing best practices maintaining documentation and suggesting improvements - as our in-house expert well trust you to bring ideas on developments and new ways of working!

Requirements

• 5 years of experience as a Salesforce Administrator

• Experience working within a large global organisation is preferred.

• Driven to succeed with the ability to creatively problem solve.

• Negotiation skills and excellent customer service interpersonal communication and people engagement skills.

• Strong analytical planning and organisational skills.

• Self-motivated and able to work under initiative within a team environment with the ability to work autonomously.

• Positive empathetic and professional manner.

• Certified Salesforce Administrator.

• Experience with Lightning and Salesforce App development.

• Experience with creation and management of Flows.

• Sales Cloud certification is essential.

• Desirable to have ITIL Foundation certificate or experience.
  

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