Concession General Manager

Job Title: Concession General Manager
Reporting To: General Manager Lodges
Function: Operations

• Oversee the day-to-day operations of all camps within the concession ensuring alignment with established standards and strategic objectives.

• Spend approximately 70% of time in the field supporting and monitoring camp operations.

• Ensure all administrative processes are effectively implemented including stock control procurement and month-end procedures.

• Provide operational support and relief management where required.

• Produce regular operational and performance reports.

• Ensure the proper management maintenance and protection of all assets and infrastructure.

• Implement preventative maintenance programs and oversee capital projects.

• Establish systems for asset tracking accountability and lifecycle management.

• Take full accountability for the financial performance of the concession.

• Develop manage and monitor budgets ensuring cost control and efficiency.

• Approve expenditures and forecast future financial requirements.

• Participate in financial reviews and report on monthly and annual performance.

• Lead workforce planning to ensure optimal staffing levels across camps.

• Oversee recruitment selection and onboarding in collaboration with HR.

• Drive employee engagement welfare and performance management processes.

• Mentor and support camp leadership teams ensuring continuous development.

• Ensure compliance with HR policies procedures and performance appraisal systems.

• Maintain overall responsibility for delivering exceptional guest experiences.

• Continuously evaluate and elevate service standards across all camps.

• Respond to guest and agent feedback promptly and implement corrective actions where necessary.

• Collaborate with support teams to develop and implement new service initiatives.

• Ensure full compliance with environmental health and safety standards across all operations.

• Drive implementation and continuous improvement of sustainability and environmental practices.

• Monitor compliance through regular site visits and audits.

• Ensure all incidents are properly recorded and managed.

• Plan and execute short- and long-term maintenance and development projects.

• Work closely with technical teams to deliver infrastructure improvements.

• Support environmental management initiatives and ensure adherence to sustainability timelines.

• Build and maintain strong relationships with key stakeholders including local communities and partners.

• Ensure alignment with social responsibility and community engagement strategies.

• Collaborate with internal teams to implement community initiatives effectively.

• Act as a brand ambassador at all times.

• Host key stakeholders including guests agents and media ensuring seamless experiences.

• Communicate brand values sustainability initiatives and unique offerings effectively.

• Drive awareness and implementation of conservation and community-focused initiatives.

• Ensure camp leadership effectively communicates sustainability efforts to guests and staff.

• Identify and support partnerships that enhance environmental and social impact.

• Ensure strict adherence to environmental management standards across all camps.

• Monitor resource usage waste management and sustainability practices.

• Oversee training and accountability for environmentally responsible operations.

• Address environmental risks and implement corrective measures where required.

• Degree or Diploma in Hospitality Management Business Administration or related field.

• Minimum of 10 years experience in a senior management role within the hospitality industry.

• Proven experience in lodge or camp management preferably within remote environments.

• Strong operational and financial management experience.

• Technical knowledge of infrastructure and maintenance operations is advantageous.

• Guiding experience is beneficial but not essential.

• Willingness and ability to travel extensively and spend significant time in remote locations.

• Strong leadership and interpersonal skills.

• Excellent communication skills (written and verbal).

• High level of attention to detail.

• Strong analytical and problem-solving abilities.

• Financial acumen with the ability to manage budgets and meet targets.

• Ability to work collaboratively within diverse teams.