Senior Club General Manager

Senior Club General Manager Luxury Health & Fitness Club Botswana

Kendrick Recruitment is currently seeking an experienced Senior Club General Manager for a luxury health and fitness club based in Botswana. This is a senior leadership opportunity suited to a commercially driven and guest-focused hospitality professional with strong operational expertise and a passion for wellness service excellence and high-performance team leadership.

Key Responsibilities:

Commercial Management:

• Ensure the club operates as a profitable business driving revenue and EBITDA growth
  
• Reduce member churn through proactive engagement and retention strategies
  
• Manage ancillary revenue streams including personal training health professionals and other tenants
  
• Oversee capital investment projects and ensure ROI delivery
  
• Manage operating expenses through effective P&L control
  
• Ensure compliance with company standards procedures and audit requirements
  

Facility Management:

• Ensure the facility delivers a premium social wellness experience
  
• Maintain high operational standards across equipment floors and service areas
  
• Oversee health safety and operational compliance
  
• Manage maintenance and utilities efficiency and cost control
  
• Implement preventative maintenance programmes and ensure timely execution
  
• Uphold brand standards in line with internal frameworks
  

People Management:

• Recruit and develop high-potential candidates aligned with business values
  
• Manage tenants and contractors in line with the clubs strategic objectives
  
• Drive staff training development and performance management
  
• Foster a high-performance culture aligned with company values
  
• Ensure effective internal communication across all departments
  
• Manage employee relations compliance and HR processes
  
• Ensure consistent application of policies procedures and code of conduct
  

Member Experience & Service:

• Deliver on the member promise through exceptional service delivery
  
• Lead the group exercise and wellness experience offering
  
• Build strong relationships with members and ensure personalised engagement
  
• Resolve member queries and complaints professionally and effectively
  
• Drive exceptional member experiences aligned with brand standards
  
• Encourage a culture of personalised service and unreasonable hospitality
  

Competitor & Market Analysis:

• Conduct regular competitor and market analysis
  
• Identify risks and opportunities within the local landscape
  
• Report insights and recommendations to senior leadership
  

Requirements:

• Matric certificate essential
  
• Relevant tertiary qualification in Business Hospitality or Retail (NQF 7)
  
• Minimum 6 years experience as a Club General Manager or Hospitality/General Manager within premium or luxury hospitality country club or retail environments
  
• Strong commercial acumen and financial management capability
  
• Proven leadership and people management experience (minimum 4 years)
  
• Strong understanding of HR processes including recruitment performance management and employee relations
  
• Experience in project management and operational execution
  
• Entrepreneurial mindset with strong business ownership approach
  
• Strong understanding of market dynamics and competitor environments
  
• Ability to manage multiple priorities in a fast-paced environment
  

Core Competencies:

• Emotional intelligence and strong interpersonal awareness
  
• Excellent problem-solving and conflict resolution skills
  
• Adaptability and resilience under pressure
  
• Strong attention to detail and operational awareness
  
• Cultural awareness and ability to engage diverse stakeholders
  
• Time management and organisational capability
  
• Digital fluency and systems proficiency
  

Success Measures:

• Net member growth
  
• Financial performance (revenue and EBITDA targets)
  
• Controlled operating expenses within budget
  
• Facility management and compliance standards
  
• Employee engagement culture and performance outcomes
  
• Member experience metrics including CSAT and retention
  
• Audit and risk compliance
  

Candidates interested in applying for this opportunity are invited to submit their CV for consideration.