Service Desk Analyst

Service Desk Analyst
Pay Rate: $30.00 - 34.00/hr (W2)
Employment Type: Contract
Duration: 06/2026 12/2026
Schedule: Monday Friday 8:00 AM 5:00 PM
Location: Redwood City CA 94063 (Primarily Onsite)
Job Code:

Tekberry is seeking a Service Desk Analyst to support our client within Business Affairs IT. This role provides first-level technical support to end-users across a wide range of systems ensuring efficient resolution of hardware software and network-related issues.

• Serve as the first point of contact for IT support via phone chat remote desktop and messaging
• Troubleshoot and resolve hardware software and network issues
• Install configure and maintain desktop systems devices and peripherals
• Document all interactions and resolutions in ITSM ticketing systems
• Escalate complex issues to higher-level support teams as needed
• Monitor and manage system alerts queues and basic system processes
• Apply IT security and operational best practices
• Ensure users have appropriate system access and resources
• Support general IT operations and assist with additional tasks as needed

• Bachelors degree or equivalent experience
• 3 years of experience in IT support or service desk environments
• Experience with Windows/Mac operating systems and common enterprise applications
• Familiarity with networking basics and troubleshooting techniques
• Experience with ITSM tools (ServiceNow Remedy Zendesk etc.)
• Experience using remote support tools

• Strong troubleshooting and diagnostic skills
• Excellent customer service and communication abilities
• Ability to prioritize and manage multiple tickets/tasks
• Understanding of IT security best practices

• Primarily onsite role in Redwood City
• Standard office and IT support environment
• Frequent sitting computer use and phone communication
• Occasional lifting of equipment (up to 40 lbs)

We need hard-working reliable employees. If youre ready to work with a great team and grow your IT career we want to hear from you!

Tekberry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. Tekberry is a certified Minority Business Enterprise (MBE) and Disadvantaged Business Enterprise (DBE).

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