Job Description: Loan Servicing Systems Specialist

Department: Loan Servicing

Reports To: Director – Servicing Systems & Operations

Experience: 3 Years

Location: Work From Office

Shift: US Night Shift (Mandatory)

Budget: Up to 8 LPA

Role Overview

We are seeking a detail-oriented Loan Servicing Systems Specialist responsible for managing loan servicing operations ensuring data accuracy and supporting system administration activities. The role involves handling servicing transactions reporting system support and process improvements.

Key Responsibilities

Systems Administration

• Provide Tier 1 support for loan servicing platforms (MSP GoAnywhere Clarifire etc.)

• Manage user access password resets and permissions

• Troubleshoot basic system issues and escalate complex cases

• Monitor system performance and data synchronization

• Assist in system audits and compliance checks

• Identify opportunities for process automation

Reporting & Data Management

• Generate and review daily weekly and monthly reports

• Conduct data validation and ensure data integrity across systems

• Perform servicing system validation routines

• Review servicing activities for accuracy and compliance

Loan Servicing Operations

• Manage loan boarding from production to servicing systems

• Conduct QC checks and verify principal balances

• Handle servicing transactions (transfer letters payment updates etc.)

• Resolve loan boarding errors and system rejects

• Collaborate on data mapping and system integrations

Skills & Requirements

Must Have:

• Graduate (mandatory)

• 3 years in mortgage servicing / loan operations / financial data processing

• 2 years in systems administration

• Strong knowledge of loan servicing workflows

• Advanced Excel skills (Pivot Tables formulas data handling)

• Understanding of logical operators (IF AND ELSE etc.)

Good to Have:

• Experience with:

  • Black Knight MSP

  • Ellie Mae Encompass

  • FICS Mortgage Servicer

• VBA scripting

• Basic knowledge of SQL / XML

• Experience in automation & process optimization

Soft Skills:

• Strong communication skills (technical → non-technical)

• Problem-solving mindset

• Ability to work independently and meet deadlines

• Attention to detail

Work Requirements

• Work From Office (mandatory)

• Flexible for US Night Shift

Required Skills:

Pivot Tables Excel Skill Attention To Detail Data Management Scala Compliance Xml Strong Communication Skill Flexible Data Handling Chro Strong Communication Workflow Problem-solving Excel Communication Skill Detail-oriented Communication Skills Sql Work Independently