Imaging & Referral Coordinator

Benefits:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Wellness Events

Minimum Qualifications:

• A minimum of two years of experience in the healthcare field is required.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
• Knowledge of scheduling and billing methods and policies regarding productivity/workload analysis and scheduling procedures.

Preferred Previous scheduling or referral experience is preferred.

Essential Functions

• The coordinator refers patients to external facilities for various ordered services/tests based on insurance patient preference physician preference and/or location.
• Updates and confirms patient demographic information and insurance eligibility including coordination of benefits.
• Successfully processes orders and outside referrals contacts patients to schedule appointments and imports documents to the patients chart.
• Provides ongoing communication with the patient(s) regarding authorization financial counseling and scheduling.
• Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
• Communicates clinical instructions needed for appointments/procedures.
• Answer and resolve incoming calls and requests in a timely accurate manner. Triage and relay necessary messages to appropriate staff members.
• Accurately updates patient information in the practice management system and EMR. Performs all required documentation of work completed.
• Ensures that canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders.
• Ensure strict confidentiality of all health records member information and meet HIPAA guidelines.
• Other duties as assigned.

Required Experience:

IC