IT Help Desk Coop Intern

COMPANY DESCRIPTION

The University City Science Center is Philadelphias premier catalyst of entrepreneurial activity healthcare innovation and economic growth. Established in 1963 the nonprofit has been recognized by The Brookings Institution as a best-in-class investor mentor and economic development partner for young technology companies. Working alongside industry partners and leading research and academic institutions across the globe the Science Center has supported over 1000 early-stage companies. Today the organization advances healthcare innovation from idea to the marketplace through startup support services allocating capital gathering the innovation community and building inclusive STEM pathways for Philadelphia youth and adults.

POSITION DESCRIPTION

IT Help Desk Support Co-op University City Science Center
The IT Co-op will support the IT Team in the day-to-day operations of a dynamic mission-driven nonprofit organization. This is an excellent opportunity for a motivated student to gain hands-on real-world experience in a small collaborative IT environment supporting a diverse user base of staff entrepreneurs and innovators.

Responsibilities include but are not limited to:

End-User Support

Act as frontline end user support with a heavy focus on customer service

Provide Tier 12 support via ticketing

Troubleshoot Windows 11 Microsoft Office apps Microsoft 365 suite VPN/Wi-Fi printers and common hardware/peripherals.

Microsoft 365 & Identity

Administer Microsoft 365: user & license management shared mailboxes Teams SharePoint OneDrive.

Manage Entra ID basics: MFA conditional access triage group membership device join/registration.

New User & Computer Setups / IT Onboarding Trainings

Execute a standardized onboarding workflow: create accounts assign licenses/groups set mailbox/aliases provision Teams/SharePoint access and validate Conditional Access/MFA.

Provision Windows devices apply compliance/config profiles install baseline apps and handoff-ready QA.

Deliver live or virtual onboarding sessions (3060 min): M365 essentials (Outlook/Teams/OneDrive/SharePoint) device care security hygiene (MFA phishing data handling) and support/ticketing how-tos.

Coordinate with HR/People Ops to ensure day-one readiness and timely offboarding (account disable/transfer device return data handover).

IT Asset Management

Own end-to-end lifecycle for laptops docks monitors and peripherals: request intake procurement coordination tagging deployment loaners/RMAs and secure decommissioning.

Maintain an accurate asset inventor reconcile with purchasing; track warranties and refresh cycles; maintain spares and reorder thresholds.

Printer & MFD Support

Administer network printers/MFDs: queues drivers print server.

Perform routine maintenance (toner/drum jams calibration firmware) manage consumables and handle vendor break-fix tickets.

Security & Compliance

Monitor Defender BitLocker and Windows Update compliance; assist with incident triage and remediation.

Enforce least-privilege practices device baselines and data protection standards.

Required Skills:

Experience using and supporting Microsoft Windows in a networked environment

Proficiency with Microsoft Office suite (installation configuration and end-user support)

Foundational knowledge of networking technologies and their application in Windows-based environments

Strong problem-solving skills with attention to detail

Ability to communicate technical concepts clearly and effectively to non-technical end-users

QUALIFICATIONS

Currently enrolled in a Drexel University undergraduate or graduate program

Eligible for co-op (first second or third cycle)

Self-starter with a passion for technology and eagerness to learn

Ability to work independently as well as collaboratively within a small team

PREFERRED MAJORS

Information Systems

Computer Science

Software Engineering

Computing & Security Technology

Electrical & Computer Engineering

Data Science