Senior Associate Operations

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and :

Voice calling

Dispute Management

Customers account Reconciliation Customer Orientation

Ability to understand client expectations and requirements

Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution

Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability:

Has complete clarity about expectations from self measurable of the same and own role; delivers upon these Collaboration & Teamwork

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his / her level; escalates if required.

Displays good collaborative spirit Does not resist change management

Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.

Analytical Thinking & Problem Solving:

Identifies anomalies errors and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions

Proposes and supports implementation of process improvements Communication skills

Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills

Qualifications :

Remote Work :

No

Employment Type :

Full-time