Assistant Manager eCommerce

Job Summary

Responsible for DKSHs eCommerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent the Assistant Manager eCommerce plays the role of key account management & strategic planning data analytics business & relationship development. Bringing many of the worlds favorite brands to all key eCommerce platforms and continually deliver the best online shopping experience to consumer.

Job Responsibilities

• Responsible for end-to-end eCommerce performance including sales availability pricing listings content listing ranking on-site visibility off-site traffic generation order management order fulfilment after-sales service etc
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Liaise with eCommerce partners to build relationships and network understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
• Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience aligned with best-practices (e.g. Modern Trade)
• Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Develop monitor and recommend improvement initiatives on business processes customer services and new techniques (category management scanning etc)
• Formulate and execute digital marketing demand-generation initiatives including but not limiting to on-site activity social media display EDM SEO and SEM
• Manages inventory (ensure stock balancing between online and offline) promotional mechanism (e.g. bundles creation discounts activation vouchers etc)
• Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control
• Support in business development efforts in developing eCommerce solutions for clients growing pipeline for new accounts/clients and nurture and grow existing DKSH digital client account

Job Requirements

• Bachelors Degree Business or a related degree or any relevance
• Minimum three to five years experience in a similar role
• Minimum once to two years experience in a managerial capacity
• Preferably from Platform E-enabler or FMCG background
• Fluent written & verbal communication skills in English Mandarin
• Digital savvy with knowledge of eCommerce business models operations technology
• Experience managing eCommerce channels
• Strong commercial and negotiation skills
• Management consultancy experience is a plus
• Plus point if familiar with using SAP
• Good finance and account knowledge and hands-on experience on business process design process architecture and process levels
• Consumer-first mindset team-player
• Strong passion in eCommerce and business acumen
• Ability to multi-task and possess excellent communication skills
• Entrepreneurial mindset that is driven flexible and willing to learn
• Deliver on deadlines with agility and adaptability
• Positive attitude and have a change agent mentality
• Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
• Strong critical thinking and problem-solving skills