Technical Support Specialist with English 247

About the role

The objective of the Technical Support Specialist is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. The Technical Support Specialist will use all available knowledge tools and resources call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Responsibilities:

• Handle contacts promptly and professionally and ensure delivery of all SLAs
• Create a Ticket for new contacts into the Ticketing Management Systems
• Identify and resolve Customers request problem or incident using the relevant knowledge base tools and other technical resources
• Comply with all internal ticket management processes
• Present a positive effective and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high quality support

Requirements:

• Willing to communicate with business customers
• Excellent time-management skills
• Interested in resolving technical issues
• Proficient in Microsoft Office
• Good analytical and troubleshooting skills
• At least B2 level of written and oral English language

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 76.70 EUR /month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives