Junior German Speaking Customer Support Representative
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities:
- Provide customer support in German via chat email and other communication channels.
- Assist customers with inquiries account-related questions and general support requests.
- Deliver a professional friendly and customer-focused experience.
- Follow established procedures policies and service standards.
- Accurately document customer interactions and resolutions.
- Escalate complex issues to the appropriate departments when necessary.
- Collaborate closely with team members supervisors and other internal departments.
- Represent the company professionally in all customer interactions.
- Requirements:
- Fluent German (C1-C2 level).
- Good English communication skills (B1 level or higher).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Positive attitude and customer-focused mindset.
- Ability to work rotational shifts including evenings weekends and public holidays.
- Whats Offered:
- Competitive salary with performance-based bonuses.
- Private health insurance.
- Career growth in an international company.
- On-the-job training and continuous support.
Location & Schedule:
- Sofia Bulgaria on-site position.
- Rotational shifts: Monday-Sunday8 hours per week and 40 hours per weekcovering a 24-hour period (00:00 - 00:00).
