Progression & Awards Officer, HE

About EDU

EDU is an ASX-listed provider of tertiary education specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney Melbourne Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more aboutALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more aboutIkon.

About the role

The Progression & Awards Officer (Higher Education) plays a critical role in supporting the academic journey of students by ensuring their progression completion and award processes are managed with accuracy efficiency and care.

Working closely with the Progression & Awards Coordinator and Senior Officer this role contributes to a seamless and compliant student lifecycle from enrolment through to graduation. By maintaining precise academic records and supporting key administrative milestones the Officer helps ensure students experience a smooth and rewarding path to completion.

Key Responsibilities:

Academic Progression Management

• Maintain and update course and unit data within student systems
• Assist with progression planning study plans and course transitions
• Ensure accurate student records and audit trails for progression and completion
• Monitor course duration CoE expiries and study load compliance
• Process enrolment changes related to progression including extensions and load variations

Awards & Completion

• Assist with grade audits grade changes and credit/RPL processing
• Identify students eligible for completion and conferral
• Generate completion documentation including transcripts testamurs and letters

Student Support and Communication

• Respond to student enquiries regarding progression and completion in a timely and professional manner
• Provide clear and accurate guidance aligned with institutional policies

Education Experience & Skills

• Certificate IV or Diploma in Business Administration Education or a related discipline (or equivalent experience)
• 12 years experience in student administration or a progression-related role
• Strong attention to detail and ability to follow structured processes
• Familiarity with higher education compliance requirements and student systems
• Excellent written and verbal communication skills
• Proficiency in Student Management Systems Learning Management Systems and Microsoft Office 365
• Strong organisational time management and problem-solving skills

Why Join us

A supportive team - When you work with us youre not just a team memberyour part of a supportive community that lifts each other up values every contribution and thrives on mutual respect.

Career progression- Here youll find an environment where your ideas matter your growth is prioritized and youre empowered to do your best workbecause when we succeed we do it together

A positive and fun work environment- Work should be more than just a jobit should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things and whats better than breakfast

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion- We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities sexually and gender diverse people and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!