Help Desk IT Support Internship

WHO WE ARE

Empowering Connections Inspiring Possibility

SageNet is the single accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design deploy manage and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7 and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side it means reliable secure and visible systems that keep every store every screen and every customer connected. On the human side it means transparent communication collaborative problem solving and long-term partnerships with our customers teammates and communities.

With a three-decade track record in managed services SageNet boasts a long-term customer base that includes some of the nations largest retail restaurant c-store and financial brands. Headquartered in Tulsa SageNet has regional offices in Atlanta Toronto and Washington D.C.

WHAT YOULL DO

As a Help Desk / IT Support Intern you will gain hands-on experience supporting IT support and Digital Technology and Innovation operations including service desk functions asset management and technical troubleshooting. You will work closely with internal teams to support day-to-day operations and ensure technology systems and processes run efficiently.

You will play a meaningful role in supporting internal technology operations while contributing to real-world initiatives that improve user support system reliability and asset management processes.

This is a 10-week summer internship (June 2 August 6) requiring 40 hours per week of onsite work in Marietta this role you will contribute to operational technical and support initiatives that directly impact internal users and business operations.

Major duties and responsibilities:

• Work on supporting help desk and IT support operations under the guidance of experienced team members
• Assist with inventory and asset management including tracking tagging and organizing equipment
• Support testing and validation of hardware to ensure proper functionality
• Assist in preparing asset records for tracking systems such as Jira Service Management
• Support office logistics including equipment movement shipping and recovery processes
• Assist with service desk operations including triaging and assigning tickets
• Provide Tier 1 technical support including troubleshooting hardware software and basic networking issues
• Assist with user account support including access management and account unlocks
• Support device setup upgrades and transitions for internal users
• Assist with maintaining technical documentation and internal processes
• Support administrative tasks such as badge creation and coordination of account setups
• Participate in team meetings and collaborate with cross-functional teams to support technology initiatives
• Prepare summaries documentation and updates for internal stakeholders
• Complete a capstone project or final presentation summarizing key contributions improvements or learnings from the internship.

WHO YOU ARE

You are a detail-oriented and proactive problem solver with an interest in IT support systems and technology operations. You enjoy working hands-on with technology and helping others resolve technical issues

Key Qualifications

• Pursuing a Bachelors degree in Information Technology Computer Science or a related field
• Strong interest in IT support help desk operations or technology systems
• Strong problem-solving skills and attention to detail
• Ability to work both independently and collaboratively in a team environment
• Strong communication skills including the ability to clearly explain technical concepts
• Willingness to learn take initiative and adapt in a fast-paced environment

Preferred Qualifications

• Familiarity with IT support concepts such as ticketing systems or service desk operations
• Exposure to tools such as Jira ServiceNow or similar platforms
• Basic understanding of hardware software and networking concepts
• Experience with asset management or inventory tracking
• Exposure to user account management or system administration tasks

WHAT YOULL GAIN

• Hands-on experience in IT support asset management and service desk operations
• Exposure to real-world technology environments and internal business systems
• Understanding of how internal IT operations support business efficiency and user experience
• Experience working with ticketing systems asset tracking tools and support processes
• Regular mentorship and feedback through 1-on-1 check-ins with your manager
• Opportunity to contribute to real-world technology and operational improvements

WORK ENVIRONMENT

• Work onsite 5 days per week in Marietta Georgia
• Business casual work environment
• Ability to work in a fast-paced environment and manage multiple priorities
• Positive mindset willingness to ask questions and challenge the status quo
• Ability to drive projects to completion on time
• Strong desire to work in a collaborative team-driven environment
• Fast-paced innovation-driven culture.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Frequent use of hands and fingers
• Prolonged computer use
• Ability to lift and move equipment up to 40 pounds as needed
• Ability to work in confined spaces when handling equipment or running cables

CLASSIFICATION*: Non-Exempt
POSITION TYPE: Full-Time/Internship
LOCATION: Tulsa Oklahoma
TRAVEL REQUIREMENTS: None
DIRECT REPORTS: No Direct Reports
SAFETY SENSITIVE: No

Ready to join a team that values trusted connections Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to hiring. As such we value merit qualifications and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race color sex (including pregnancy sexual orientation and gender identity) age religion national origin disability genetic information veteran or military status marital status or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination harassment or retaliationon the basis ofany legally protected status.

SageNet will not discriminate against any employee or applicant because they are a disabled veteran recently separated veteran active-duty wartime or campaign badge veteran or Armed Forces services medal veteranin regard toany position for which the employee or applicant is qualified. As a federal contractor SageNet is committed to taking affirmative action to employ and advance in employment protected veterans and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNet will not discriminate against any employee or applicant because of physical or mental disabilityin regard toany position for which the employee or applicant is qualified. As a federal contractor SageNet is committed to taking affirmative action to employ and advance individuals with disabilities and to treat qualified individuals without discriminationon the basis oftheir physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation please let us know by contacting your HR representative or any member of management.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and skills required. SageNet reserves the right to modify this job description at any time with or without notice. Employment with SageNet is at-will meaning that either the employee or the company may terminate the employment relationship at any time with or without cause or notice. SageNet will provide reasonableaccommodationsfor qualified individuals with disabilities.

As a managed services provider SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Required Experience:

Intern