IT Support Specialist
Job Location:
Paducah, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Mesabi Metallics
When you join the team at Mesabi Metallics you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry. Our commitment extends to providing a safe work environment supporting environmental stewardship and generatingvaluefor all stakeholders. You will be joining us at a pivotal moment in Minnesotas mining history: Mesabi Metallics cutting-edge iron ore mining and pelletization project is currently under construction. Mesabi Metallics is also building a 2.5 MTPA Direct Reduction Iron (DRI) and integrated steel plant to strengthen the U.S. low-carbon metallics supply chain. The DRI project is envisioned as a next-generation metallics and steel manufacturing hub aligned with the rapidly expanding U.S. electric arc furnace (EAF) steel sector.
More importantly youll be immersed in a positive supportive work environment that values your contributions and fosters your professional growth. Our culture is shaped by our core values which are sustainability integrity inclusivity innovation teamwork determination and performance and our employees are empowered to make a difference every day.
At Mesabi Metallics you are part of a legacy of excellence playing a key role in shaping the future of global infrastructure and industry.
Position Summary
The incumbent will play a critical role in ensuring the availability reliability security and performance of IT systems supporting plant operations business applications and corporate users. This position requires hands-on experience in managing industrial IT environments troubleshooting infrastructure issues supporting ERP users maintaining cybersecurity controls and delivering business-critical IT services in a 24x7 manufacturing environment.
The ideal candidate will possess strong technical expertise in enterprise IT infrastructure networking Microsoft technologies industrial support environments and user services while ensuring minimal downtime and uninterrupted plant operations.
Job Responsibilities
IT Infrastructure & Support
- Provide L1/L2 support for desktops laptops printers servers and IT peripherals.
- Install configure and troubleshoot Windows OS enterprise applications servers storage and virtualization platforms.
- Perform preventive maintenance system monitoring and infrastructure health checks.
- Support LAN WAN Wi-Fi VPN and internet connectivity.
- Troubleshoot network issues and coordinate with vendors for service reliability.
- Manage Active Directory user access and Microsoft 365 services.
- Support ERP systems (preferably SAP) and business-critical applications.
- Resolve application issues and coordinate with vendors for escalations.
- Manage IT incidents and service requests within SLA timelines.
- Provide on-site and remote technical support user training and guidance.
- Support endpoint security patch management vulnerability remediation and compliance initiatives.
- Monitor backups disaster recovery processes and business continuity activities.
- Manage IT assets software licenses and vendor relationships.
- Provide IT support for plant operations remote sites and critical production environments.
- Support infrastructure upgrades maintenance activities and operational continuity.
- Maintain technical documentation SOPs and service reports.
- Drive process improvements automation and infrastructure modernization initiatives.
- Ensure adherence to organizational safety security and operational standards.
- Promote reliable and efficient IT operations through proactive monitoring and preventive maintenance.
Skills and Qualifications
- Bachelors / Masters Degree in Information Technology Computer Science Information Systems Computer Engineering or related field.
- 5 to 10 years of experience in IT Technical Support Infrastructure Support Systems Administration or IT Operations.
- Knowledge of cybersecurity best practices including endpoint protection antivirus management patch deployment vulnerability remediation access control management and compliance with corporate IT security standards.
- Proven experience in supporting business-critical IT environments.
- Experience working with ERP systems preferably SAP in manufacturing or industrial environments.
- Strong hands-on experience in administering and supporting Windows Server environments Active Directory Group Policy Microsoft 365 DNS DHCP and enterprise user management in a multi-site industrial setup.
Physical Requirements
- None
- $60000 - $85000 annually depending on experience and qualifications.
- Health Insurance: Comprehensive medical and dental coverage with an HSA option.
- Retirement Plan: 401(k) with 6% company match.
- Lincoln STD LTD & Life Insurance: Coverage provided by Mesabi Metallics.
- Paid Time Off (PTO): 0-5Years: 120hoursperyear.
5-10Years:160hoursperyear.
10Years: 200hoursperyear.
Plus 9 paid holidays.
Mesabi Metallics Company LLC is an equal opportunity employer and values diversity in the workplace. We are committed to creating an inclusive environment where all employees feel valued respected and empowered to contribute to our success.
Required Experience:
Senior IC
About Company
Dedicated to reducing carbon emissions and environmentally sustainable mining and steel production. Supporting economic prosperity for Northern Minnesota.
