Hotel Manager

The Opportunity

The Hotel Manager plays a pivotal role in launching the Raffles brand in Boston and redefining luxury hospitality in Back Bay. Reporting directly to the General Manager this role provides strategic leadership and operational oversight across the hotel ensuring seamless operations inspired teams and extraordinary guest and residential experiences.

As a visible and trusted leader the Hotel Manager partners closely with ownership and the Executive Committee to exceed guest expectations drive operational performance and ensure the longterm success of the property. This role directly oversees core operating divisions including Food & Beverage Culinary Rooms Residences Metropolis Engineering and Security fostering collaboration and consistency across all touchpoints.

What You Will Do

Leadership Presence & Brand Stewardship

• Serves as a visible confident and refined leader whose daily presence in the hotel and residences strengthens engagement with guests residents and colleagues.
• Sets a clear standard for luxury service through handson leadership emotional intelligence and authentic personal connection.
• Acts as a trusted brand ambassador consistently representing Raffles Boston with sophistication credibility and impeccable judgment in all internal and external forums.
• Must possess and naturally exude a strong sense of style polish and discretion reflective of an ultraluxury flagship property.

Operational Performance & Strategic Execution

• Demonstrates a proven track record of driving disciplined operational execution across Rooms Food & Beverage Culinary and mixeduse environments.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear operating goals structured action plans and measurable outcomes.
• Establishes strong governance cadence and accountability to support achievement of RPS LQA Forbes Travel Guide and other luxury benchmarking goals ensuring standards are understood embedded and consistently delivered.
• Leads the development and execution of crossdepartmental action plans aligned to audit results guest feedback and brand measures driving continuous improvement throughout the calendar yearnot solely during evaluation periods.
• Maintains deep understanding of Forbes and LQA criteria ensuring leaders are equipped trained and held accountable for performance against defined standards.
• Strong command of financial drivers including forecasting budgeting productivity and cost control across complex multidepartment operations.
• Accountable for the timely and accurate preparation of Rooms and Food & Beverage forecasts with the ability to interpret trends anticipate risks and adjust course proactively.
• Provides disciplined oversight of staffing levels productivity metrics and operational KPIs to optimize both service delivery and financial performance.
• Brings proven project management and renovation experience required to navigate both shortterm operational initiatives and longrange capital plans.
• Comfortable operating within a hightouch ownership environment maintaining transparency and credibility through consistent communication and followthrough.
• Ensures the General Manager is fully informed of material performance risks opportunities and progress against strategic and brand objectives.

Culture Talent & Engagement

• Emotionally intelligent leader with the ability to connect authentically with colleagues at all levels fostering trust loyalty and high engagement.
• Strong culture carrier with a handson leadership style that balances warmth with accountability.
• Establishes clear structure cadence and ownership to translate engagement survey insights into actionable plans measurable outcomes and visible progress throughout the calendar year.
• Partners closely with People & Culture and operational leaders to prioritize implement and track engagement initiatives that strengthen morale retention and performance.
• Demonstrates the ability to maintain momentum beyond survey cycles by embedding engagement priorities into daily leadership behaviors departmental goals and performance discussions.
• Leads mentors and develops senior leaders and department heads strengthening succession pipelines and longterm organizational capability.
• Guides teams through change and complexity with composure clarity and empathy ensuring consistency of communication and alignment.
• Actively supports hiring onboarding and development of operational leadership to ensure cultural fit leadership readiness and sustained engagement.
• Sustains high energy connection and a sense of purpose across the organization in a competitive luxury labor market.

Guest Experience Safety & Brand Standards

• Takes personal ownership of the endtoend guest and resident experience ensuring service recovery is handled with urgency discretion and genuine care.
• Demonstrates an unwavering commitment to challenging the status quoconsistently questioning how service can be more intuitive seamless and emotionally resonant.
• Actively seeks tests and implements innovative approaches to guest service delivery that elevate personalization efficiency and moments of magic without compromising brand integrity.
• Leads with curiosity and ambition setting expectations that teams continuously push beyond prescribed standards toward exceptional memorable experiences.
• Maintains a deep understanding of luxury brand standards SOPs and evaluation criteria while inspiring teams to view compliance as a foundationnot a ceiling.
• Analyzes guest feedback quality metrics and audit results to drive structured improvement plans and sustained excellence throughout the year.
• Partners crossfunctionally to ensure consistency of product service flow and storytelling across all guest touchpoints.
• Maintains active oversight of health safety security and emergency preparedness ensuring a safe compliant and confidently operated environment at all times.
• Ensures brand standards are upheld with precision while encouraging thoughtful evolution that reflects guest expectations cultural relevance and modern luxury sensibilities.

Qualifications :

What You Bring

Experience & Qualifications

• Minimum 10 years of progressive hotel operations leadership experience ideally within luxury or ultraluxury environments recognized by Forbes Travel Guide AAA Five Diamond or comparable global luxury rating organizations.
• At least 5 years in a senior leadership role (Hotel Manager Director of Operations Director of Rooms or Director of Food & Beverage) within a Forbesrated AAA Five Diamond Leading Hotels of the World or similarly acclaimed luxury hotel or resort.
• Proven experience leading complex multidepartment operations preferably within a luxury mixeduse or residential hotel recognized for excellence in service design and guest experience.
• Bachelors degree in Hospitality Management Business or a related field preferred.
• Strong working knowledge of luxury hotel systems financial and labor reporting and productivity tools with demonstrated experience meeting the standards and rigor associated with toptier luxury rankings and brand audits.

Leadership Style & Personal Attributes

• A calm emotionally intelligent leader who thrives in dynamic environments.
• Warm composed and deeply serviceoriented even under pressure.
• Highly analytical with sound judgment and attention to detail.
• Naturally curious proactive and solutionfocused.
• Committed to creating an exceptional place to work stay dine and return to.

Work Environment & Physical Requirements

• Flexible schedule required including extended hours based on business and operational needs.
• Regular movement throughout the property and active/dynamic presence in a fastpaced luxury environment including periods of standing and/or walking as required.

Additional Information :

What We Offer

• Salary Range: $200000.000 to $220000.00
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical dental vision and life insurance.
• Personalized development opportunities across Accors extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities

Remote Work :

No

Employment Type :

Full-time