Customer Support Specialist
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Specialist (Local) Cantonese Banking Sector Kuala Lumpur (GTower)
Up to RM4000 Language Allowance 24/7 Rotational Shift Onsite ASAP Start
We are currently hiring a Cantonese-speaking Customer Success Specialist to join a leading banking support environment based in Kuala Lumpur (GTower).
This role is ideal for individuals who are passionate about customer service problem-solving and supporting clients in a structured financial services environment.
Key Responsibilities:
Educate customers on self-service banking options and digital channels
Conduct callback verification for transactions and request supporting documents when needed
Identify customer needs analyse issues and provide appropriate solutions
Perform KYC-related tasks when required
Deliver a professional and high-quality customer experience in every interaction
Requirements:
Fluent in Cantonese (C1 level) and strong English communication skills
Minimum SPM or equivalent qualification
Willing to work in a 24/7 rotational shift system
Strong interpersonal skills and customer service mindset
Experience in banking or financial services is an advantage
Fresh graduates are encouraged to apply
Offer:
Competitive salary up to RM4000 language allowance
Structured training within a banking environment
Career growth in financial services and customer success
Exposure to KYC and regulated processes
Onsite role in a premium Kuala Lumpur location (GTower)
