Specialist – Network Operation Centre (Kuala Lumpur)

KeyResponsibilities:

• Maintain and support Voice system and related software to ensure continuous business operations.
• Maintain and Support SCICOMs Local and Wide Area Network LAN/WAN and Internet infrastructure security architecture and connectivity to external parties to ensure continuous business operation.
• Produce high quality of work and produce competent users to meet SCICOMs business results and objectives.
• Maintain and support infrastructure and ensure continuous business operations.
• Maintain and support Data Center and Disaster Recovery Center
• Performing installation repair and preventive maintenance of all networks security and voice equipment.
• Consulting with departmental staff to resolve network voice server and security problems and issues.
• Handling project planning implementation and day-to-day operational issues.

Skills Required:

• Possesses minimum a Diploma/Degree holder in IT related disciplines.
• Excellent oral and written communication skills and able to communicate read and write effectively in English.
• Excellent customer service skills strong attention to details with excellent follow up.
• Dynamic highly motivated and result oriented as a team player.
• Ability to troubleshoot and resolve issues with PCs Powerful Workstations Laptop hardware and software onsite and remote.
• Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level.
• Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem.
• Must have experience working with ticket-based systems for registering incidents and requests.
• Knowledge of IP networks DNS DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
• Experience in remote customer support including wireless LAN access VPN DSL and Cable services.
• Experience in Backups Active Directory O365 and Windows server environment.

• Configure & troubleshoot endpoint devices operating system desktop / kiosk applications telephony and all IT hardware located at site.

Attractive Packages:

Attractive Salary.
Performance related bonus for confirmed staff.
Medical and hospitalization coverage.
Working Location: Kuala Lumpur.