Product Manager

About this role:

We are searching for a Product Manager who thrives in a fast-paced innovative environment looking to solve complex problems with sophisticated and innovative this role within the Global Sales & Services Technology (GSST) team you will be supporting Salesforce enhancements in the Customer 360 view across our core business partners. You will be focused on supporting the Account and Engagement Planning workstreams to ensure visibility of activities across the Account Team. This includes driving visibility to engagements and partner activities for our prospect and licensed user journeys.

What youll do:

• Partner with key processes in prospecting pipeline and fulfillment teams to understand and fill gaps throughout the user journey.
• Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies to further improve tools and quickly identify production issues
• Lead the product lifecycle and drive the product roadmap including Salesforce enhancements from discovery through design journey story process development and in-market iterations.
• Partner closely with SCRUM development and technical teams for the feasibility of product designs particularly within Salesforce Sales and Service Clouds. Support in managing and influencing stakeholders across Marketing Sales Sales Ops IT et al to champion the technology roadmap
• Support the required organizational change to ensure products are impactful at scale including change programs communications and trainings
• Understanding customer and business needs across core business partners and synthesizing opportunities.
• Ensuring the visibility of activities across the Account Team and mapping engagements for prospect and licensed user journeys.
• Managing and leveraging large volumes of data across multiple business units that drive significant processes to inform product decisions.
• Integrating input from multiple channelsincluding user journeys industry research and stakeholder requestsinto product priorities and requirements.
• Prioritizing projects and features based on impact and alignment with the teams long-term goals and strategy.
• Collaborating with the scrum team to design build launch and assess MVPs.
• Establishing a vision and roadmaps for Account and Engagement Planning workstreams and providing visibility to business and technical stakeholders.

What youll need:

• Bachelors Degree required.
• 3-6 years of experience working as a Product Manager with Salesforce or a comparable CRM system.
• Strong project and program management skills; demonstrated track record leading cross functional initiatives
• Proven track record of collaborating with multiple stakeholders and teams across business and IT teams
• Excellent analytical and problem-solving skills when determining how to best solve business challenges
• Subject matter expert on enterprise information system including an awareness of data models / data structures / data warehouses
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Experience using industry leading analytic platform (e.g. Tableau PowerBI etc.) to design and deliver impactful business insights (ideally for Sales) at scale is a plus
• Strong written and verbal communication skills
• Familiarity or low-level experience using AI features is beneficial.

What you will get:

• Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!

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At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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