Customer Programs Manager, Customer Advisory Boards

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

This role owns Anthropics Customer Advisory Board program end to end: the charter the membership the programming and the action tracking. The CAB is one of the most visible programs we run and the bar is high on both executive presence and operational excellence the right person runs the program keeps a small number of our most important customers engaged over time and represents their voice internally.

Our CABs are standing bodies of executives from our top accounts who shape Anthropics roadmap GTM and enterprise priorities. Youll curate membership in partnership with senior Sales leadership create agendas with Product Marketing and Product shepherd the programming and experience design through Strategic Events and make sure every discussion produces committed follow-ups that actually get delivered. Youll be a key interface to Sales leadership and to the CAB members themselves and a trusted voice for those customers inside Anthropic between meetings.

Responsibilities

- Own the CAB program end to end: charter membership meeting cadence programming and action-item follow-through.

- Partner with senior Sales leadership to nominate recruit and maintain CAB membership; keep the roster current as accounts sponsors and priorities evolve.

- Design each CAB meetings agenda with Product Marketing Product and Solutions framing the strategic questions we want customer input on and the content well bring.

- Serve as the single point of contact for CAB members and their executive assistants invitations logistics prep materials and between-meeting touchpoints.

- Run the CAB readback loop: capture what customers told us route it to the right owners in Product and GTM and track follow-ups to closure so members see their input move the company.

- Coordinate with other customer program teams (EBCs EAPs co-marketing references) so CAB members are not over-asked and every engagement across programs is intentional.

- Partner with Strategic Events on venue production and run-of-show; with Editorial on any research or thought leadership presented; and with Segment leads on account-level follow-through.

- Report on CAB health and impact to Marketing and Sales leadership: attendance and engagement themes and asks from members and the status of commitments made back to them.

- Be a standing voice for CAB customers inside Anthropic surface their priorities to the teams making the decisions.

You may be a good fit if you have

- 7 years in B2B enterprise marketing customer marketing or executive programs with meaningful time spent running CABs executive councils or a comparable standing executive program.

- Directly run a Customer Advisory Board or executive-facing program at an enterprise technology company owning membership agenda and follow-through not just logistics.

- Credibility with Fortune 500 C-suite and VP-level customers; you have personally hosted executive conversations and maintained those relationships between meetings.

- Strong program and operational instincts you can hold a charter a member roster a meeting series and a commitments tracker in your head and keep all of them moving without dropping threads.

- A sharp point of view on what makes an executive program worth a members time and the taste to push back on agenda content that wont clear that bar.

- A track record of partnering closely with Sales leadership (as well as CRO/CCO offices) and of being trusted by AEs to represent their top accounts.

- Crisp written and verbal communication; you can brief an executive in three bullets write the pre-read behind it and send the right follow-up afterwards.

- Comfort operating cross-functionally as a single-threaded owner you define remits with adjacent teams (events PMM product solutions) so customers experience a seamless program.

- Genuine interest in AI and in helping the worlds largest enterprises adopt it responsibly.

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process