Docusign Enterprise Security Center Lead

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Docusign Enterprise Security Center (DESC) Lead you own both the daily operational activities program governance and performance of our global security operations center program. You manage shift execution incident triage and alert workflows while also driving standards metrics and continuous improvement across multiple global locations. You will partner with regional SAS teams and cross-functional stakeholders (Workplace Experience IT HR Finance Legal and key vendors) to coordinate alarm/incident response maintain global situational awareness and ensure scalable resilient services that support Docusigns people and operations worldwide.

This position is an individual contributor role reporting to the Director Physical Safety & Security.

Responsibility

• Oversee daily DESC operations including monitoring triage dispatch and escalation to ensure strict adherence to playbooks and SLAs

• Manage DESC programs workflows and service standards across multiple global locations aligning with global physical security and business continuity objectives

• Develop and maintain DESC governance compliance procedures and performance metric processes to standardize operations and drive continuous improvement

• Lead contract DESC staff across shifts including scheduling workload balancing coaching and performance feedback

• Support staffing models service coverage vendor performance and escalation processes to meet site-specific and global operational needs

• Ensure incident management quality by classifying prioritizing and escalating events for timely notification to stakeholders and leadership

• Maintain global situational awareness through risk intelligence social media monitoring travel risk data and other open-source or commercial tools

• Use and administer DESC technology including ticketing/case management access control CCTV mass notification travel risk and analytics platforms to improve operations and decision-making

• Partner with technology teams for alarm tuning system integrations data quality and forensic support including leveraging AI-enabled analytics where appropriate

• Lead business case analysis budget tracking project planning process improvement and status reporting for assigned DESC projects and initiatives

• Translate operational needs into clear requirements workflows and measurable goals for DESC services and technology roadmaps

• Monitor KPIs related to vendor contract alert volume incident throughput and service levels in monthly reports for leadership and partners

• Execute and refine playbooks through after-action reviews root-cause analysis and corrective actions to strengthen response and reduce recurrence

• Ensure contract analysts are trained and certified on SOPs report writing tools and service standards to ensure consistent quality of output

• Support executive protection and travel safety operations by monitoring events coordinating responses and managing mass notification workflows and distribution lists

• Coordinate with Legal HR and other internal partners on investigations data governance privacy and documentation requirements related to DESC operations

• Participate in an on-call rotation to support after-hours incidents and 24/7 global coverage

In Office: Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 4 years experience in a security operations center or incident response analyst role including leading or supervising a GSOC/RSOC/SOC within a corporate or global environment

• Experience leading teams and/or contract operations staff across shifts including setting expectations coaching and performance management in a multi-cultural global environment

• Hands-on experience with 24/7 security monitoring operations including access control and CCTV systems administration and use incident escalation and case management workflows

• Experience using and coordinating ticketing/case management risk intelligence mass notification travel risk and security analytics platforms in an operations center context

• Experience executing SOPs conducting after-action reviews and driving process improvements based on findings and metrics

• Experience building and reporting operational KPIs (e.g. alert volume service levels) and using metrics to inform decision-making and performance management

• Experience with current security technology industry best practices and emerging trends in global security operations and DESC design

• Experience with cost estimating fiscal management and budget tracking for security operations or technology programs

• Experience working onsite in the designated office and supporting a DESC on-call rotation including nights weekends and holidays as needed for global coverage

• Bachelors degree or equivalent combination of education and experience

• Experience in corporate security public safety military law enforcement intelligence or risk management (or equivalent relevant experience)

Preferred

• Professional certifications such as ASIS APP CPP or PSP or other relevant security certifications/affiliations

• Experience with automation in GSOC workflows alarm reduction strategies and AI-enabled analytics or data-driven security operations

• Experience supporting global travel risk management and executive protection operations from a GSOC or similar function

• Experience with strategic planning and program management in the global security domain including project execution and partner coordination

• Strong decision-making and judgment skills with the ability to balance risk business impact and stakeholder needs in a fast-moving environment

• Demonstrated communication and stakeholder management skills including the ability to build partnerships with internal teams and external vendors and to present clear status updates to leadership

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations:

California: $37.20 - $53.68/hour

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.

Global benefits provide options for the following:

• Paid Time Off: earned time off as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

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