IT Help Desk Technician

DT Professionals is seeking a motivated IT Help Desk Technician to join the team at our Moorpark CA office. This role is ideal for someone early in their IT career (612 months experience) who is eager to grow their skills in supporting users managing devices and learning modern endpoint management tools. You will play a key role in day-to-day IT support assisting with device setup troubleshooting and maintaining accurate asset records while gaining hands-on experience with enterprise IT systems.

• IT Asset & Inventory Management
  • Manage the full lifecycle of IT assets (procurement deployment maintenance and decommissioning).
  • Maintain accurate inventory records of hardware software and licenses.
  • Support periodic inventory audits.
  • Implement and optimize asset management processes and tools.
• Device Management & Administration
  • Configure deploy and maintain desktops laptops and mobile devices.
  • Enforce endpoint configuration policies across the organization.
  • Troubleshoot hardware OS and application issues across endpoints.
• Mobile Device Management (MDM)
  • Work inside MDM platforms with a focus on Microsoft Intune and Apple Business Manager.
  • Enroll configure and secure mobile and endpoint devices.
  • Implement compliance policies conditional access and device restrictions.
  • Monitor device health and security posture.
• Microsoft Intune & Endpoint Management
  • Design and manage Intune policies for device configuration compliance and security.
  • Deploy applications updates and scripts via Intune.
  • Manage Autopilot provisioning and endpoint onboarding.
  • Ensure adherence to organizational and security standards.
• Identity & Access Management (IAM)
  • Manage user identities roles and access controls
  • Support provisioning/deprovisioning workflows
  • Troubleshoot authentication and access-related issues
• Google Workspace / Microsoft 365 Support
  • Assist with managing user accounts email access and group memberships
  • Support collaboration tools (Drive Teams SharePoint etc.)
  • Help troubleshoot common email and access issues
• Documentation & Process Development
  • Create and maintain Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles
  • Document troubleshooting steps configurations and workflows
  • Continuously improve documentation for clarity and usability
• Automation & Scripting
  • Assist in running or modifying simple scripts using Python Bash and PowerShell
  • Automate routine IT tasks such as onboarding patching and reporting
  • Integrate scripts with existing systems (Intune Google Workspace etc.)
  • Improve operational efficiency through process automation

• 6 months to 1 year of experience in IT support help desk or similar role.
• Basic understanding of computer hardware operating systems and networking fundamentals.
• Familiarity with Windows and/or macOS environments.
• Strong troubleshooting and customer service skills.
• Ability to follow processes and document work clearly.

• Exposure to Microsoft Intune MDM or endpoint management tools.
• Familiarity with Microsoft 365 or Google Workspace administration.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Introductory scripting experience (PowerShell Bash or Python).
• Entry-level IT certifications (CompTIA A Google IT Support or similar).

More about DT Professional Services:

Were looking for driven individuals to contribute to our talented & innovative team! At DT Professional Services we offer insurance benefits that include medical dental and vision coverage life insurance long & short-term disability 401(k) retirement plans (with employer match) tuition & certificate reimbursement along with paid time off (vacation/sick/holidays). We are happy to to offer growth opportunities for you to grow in your career - your success is our success!

DT Professional Services is a HUBZone certified Small Business; highly experienced in building award-winning custom software solutions. Established in 2013 we bring over a decade of experience delivering technology services and solutions that specialize in web & custom application development project & program management mobile & cloud computing services.

Our Mission is to provide cutting-edge customer-oriented technology solutions that maximize value drive engagement and empower your business. We do this by employing talented & driven individuals who share the same goals and excitement for the work we do. DT Professional Services believes in fostering collaboration career growth and building lasting relationships with our employees.