Help Desk Support (Level 2)
Job Location:
Austin, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Hi
This is Aditya Staffing Expert from Nexiva Inc . Im reaching out regarding a Role that aligns well with your experience. Let me know if youre open to discuss . Just find your resume on Monster . Please check below role and share me your updated Resume with contact details or You can share me a References if any one your known looking an Opportunity!
Job Description
Help Desk Support (Level 2)
Austin TX (Onsite)
Overview
Seeking a Help Desk Support (Level 2) professional to provide technical assistance and operational support for end users. This role will focus on troubleshooting system support and maintaining IT service efficiency.
Key Responsibilities
- Provide Level 2 technical support for 50 200 users
- Troubleshoot and resolve hardware software and network issues
- Manage and update support tickets and service requests
- Support user account management (Active Directory/Azure)
- Perform system setup upgrades and maintenance tasks
- Assist with IT operations and day-to-day support activities
- Configure and support email VPN and remote access tools
- Document issues resolutions and system updates
Required Skills & Experience
- 4 years of experience in:
- Windows 10 administration
- Active Directory & Azure user administration
- Microsoft Office / O365 support
- Hardware troubleshooting and replacement
- Ticketing systems and issue tracking
- VPN password resets and user support
- Outlook SharePoint and mobile device support (iOS/Android)
- Network basics (patching connectivity)
- Basic SQL/database knowledge
Best Regards
Aditya Shrivastava
Lead Technical Recruiter
Nexiva Inc
