IT Support Technician Intern Summer Position

ID Fusion is looking to hire a First Nation Inuit or Métispost-secondary student to join our team as an IT Support Technician Intern. This summer opportunity is ideal for individuals new to IT offering hands-on learning practical experience and foundational skill development in a supportive environment.

Do you want to work for a company that focuses on values to both their clients and employees A company that believes healthy productive and engaged employees drive organizational performance and success. If this sounds like you wed love to meet with you!

As an IT Support Technician Intern a typical day might include some of the following:

• Install and configure computer hardware operatingsystems and applications
• Monitor and maintain computer systems andnetworks
• Troubleshoot system and network problemsdiagnosing and solving hardware or software faults
• Asking targeted questions to quicklyunderstand the root of the problem to diagnose and troubleshoot networksoftware and hardware issues
• Walking the customer through the problem-solvingprocess either via phone email chat remote desktop applications oron-site as required
• Recording events and problems and theirresolution in logs
• Following up with clients to ensure their ITsystems are fully functional after troubleshooting
• Set up new users accounts and profiles and dealwith password issues
• Passing on any feedback or suggestions bycustomers to the appropriate internal team
• Properly escalating unresolved issues toappropriate internal delivery teams
• Documenting technical knowledge in the form ofnotes and manuals including procedural documentation and relevant reports
• Identifying and suggesting possible improvementson procedures
• Support the roll-out of new applications
• Prioritise and manage many open cases at one time
• Assess current state of ID Fusion and clientsystems and provide recommendations fornew/replacement systems
• Test and evaluate new technology
  

Eligibility Requirements

This opportunity is for First Nation Inuit or Métis students who attended post-secondary school full-time during the current academic year and who are returning to school on a full-time basis in the upcoming academic year. (part-time and distance education students do not qualify).

Required Experience:

Junior IC