IT Support Analyst Copperleaf [12-mth Contract, Temporary, Full-Time]

We are looking for an individual who can work with users on helpdesk queries while learning to take ownership of more complex processes. 

You enjoy building and deploying devices supporting applications and have a passion for continuous learning. Beyond daily support you will contribute to projects that evolve our IT services and processes including opportunities to apply automation and AI to reduce operational load and improve the user experience. 

This role is based in our Vancouver office and supports our global teams. Being busy interacting with people solving technical challenges and a keen desire to fix things best describes you in your element. Together as a team we take on these challenges - every day theres something new! 

Key Responsibilities 

User Support 

• Provide world-class service through support of laptops desktops and mobile devices including Windows 11 macOS iOS and Android. 
• Support global users across time zones with troubleshooting of connectivity applications and systems. 
• Manage lifecycle of devices: setup deployment refresh and recycling. 
• Diagnose and resolve unique issues with applications and operating systems. 
• Maintain inventory of devices and ensure accurate tracking. 
• Communicate clearly and effectively to help users resolve issues remotely. 

IT Administration  

• Provision laptops accounts applications and licenses for new and existing users. 
• Assist with onboarding and offboarding ensuring smooth employee transitions. 
• Manage accounts and identities in Microsoft 365 Entra ID (Azure AD) Intune and related platforms. 
• Support event and issue monitoring management and response. 
• Document support procedures and contribute to improving knowledge sharing. 

Automation & AI Enablement 

• Identify repetitive IT tasks and collaborate with the team to create automation scripts or workflows. 
• Explore and help implement AI-assisted tools that improve ticket handling self-service and IT process efficiency. 
• Assist with the rollout of LLM-based solutions within the IT department and more broadly across the organization supporting adoption and best practices. 
• Participate in process mapping to help streamline IT operations. 

IT Projects 

• Collaborate on infrastructure networking security and cloud integration projects. 
• Contribute to upgrades integrations and the rollout of new tools (e.g. collaboration systems meeting room solutions security tools). 
• Provide input into continuous improvement initiatives that enhance IT service delivery. 

Qualifications :

About You 

Nothing gets you going like figuring out how things work and making them better. Youre curious about IT operations and excited by the idea of not only helping people solve problems but also finding ways to improve and automate the processes behind them. You enjoy working with people translating technical challenges into clear solutions and exploring how AI and automation can reduce repetitive work while improving the user experience. If that sounds like you this is the environment where youll thrive. 

Desired Skills & Background 

The following capabilities will support success in this role:: 

Educational Background 

• A degree or diploma in Computer Science Information Technology or a related field or an equivalent combination of education and relevant work experience is preferred Foundational Knowledge or Exposure To: 
• Supporting operating systems (Windows 11 macOS Linux) and basic networking concepts. 
• Providing end-user support: troubleshooting applications accounts and connectivity. 
• Application management including provisioning licensing and account lifecycle tasks. 
• Scripting or programming (e.g. PowerShell Python Bash) for automating repetitive tasks. 
• AI-assisted tools or workflow automation that can reduce manual IT workload. 
• Monitoring logging or event management practices used in IT operations. 
• Security awareness and the importance of following established IT processes. 
• Documenting troubleshooting steps and sharing knowledge with the team. 
• Strong communication and interpersonal skills to support a global hybrid workforce. 

Additional Information :

What Were Offering

• Salary Range: $70000 CAD - $80000 CAD
• Temporary Full-time
• 12-mth contract 

Use of Artificial Intelligence in Recruitment
As part of our recruitment process we may use automated tools including artificial intelligence to help screen and assess applications based on jobrelated criteria such as skills experience and qualifications.
These tools do not make hiring decisions. All employment decisions are reviewed and made by members of our hiring team.
 
This position is for an existing vacancy.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Contract