Home Support Program Manager (RPN)

• Motivates directs and coaches staff to ensure quality care to all clients
• Oversees the hiring training and orientation for Home Support Supervisors
• Attends and facilitates meetings as required both internal and external
• Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
• Identifies trends process gaps and variations as part of establishing a continuous quality improvement
• Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
• Supports the Branch Manager with projects and day to day operations as required
• Fosters positive labour/management relationships

Qualifications :

• Current CNO certificate as Registered Nurse RN or RPN
• Recent experience with progressive management responsibilities preferably in community health care
• Experience managing in a unionized environment
• Demonstrated ability to develop and maintain collaborative relationships with internal staff and external stakeholders
• A proven track record of effectively handling complaints and resolving conflicts

#TOPM

Additional Information :

This position is a current vacancy

Remote Work :

No

Employment Type :

Full-time