IT Help Desk Support

Job Title:IT Support Specialist (Onsite NYC)

Job Summary:Wereseekingan ITHelpDeskand ApplicationSupport Specialist forour New York Office to ensure compliance with our IT General Controls and provide crucial technical this roleyoullbe pivotal inmaintainingthe functionality and efficiency of our technological systems. You mustpossessknowledge of software hardware networksand securityasyoulloverseetechnical and administrative tasks requiring critical thinking and meticulous attention to detail.Strong communicationand interpersonal skills are essential for effective end user support and collaboration with colleagues.

The ITSupport Specialist will report directly to theVP of Technology and Operational Intelligenceandoverseeour Help Desk Supportteam. The IT Support Specialist will work closely withcolleagues in both New York andDonguan Chinato ensure effectiveaccount and device administrationnetwork/telecommunication operations andIT security. The Lead will also work with internal and 3rdparty application development and support teams to resolveissues improve efficiency andstreamline operations.

About Ground Up:

Ground Up is a premier footwear manufacturerretainingan integrated portfolio of licensed and owned brands and has grown to be a leading supplier. The companys unique capability to design and translate fashion trends offers a fresh perspective on licensed footwear.

Ground Up was created with the vision of fulfilling the need for fun innovative products for the true brand enthusiast. As our product entered the market we found consumers wanting to express themselves and their fandom in new creative ways. Consumers connect with us through our brand partnerships giving them brands they love with a brand they now trust. Ground Up has become a recognizable brand for the whole family that stands for elevated fashion and fun.

We aspire to have our teams embody our core values of:

• Service

• People

• Teamwork

• Opportunity

• Result

• Innovation

• Trust

Key Responsibilities:

• IT Administration:Develop andmaintainPowerShelland Power Automatescripts for on-boarding off-boarding user maintenance and other administrative tasks in 0365
  

• Security:Assistin IT security assessments oversee security training andmonitorsecurity alerts.

• Hardware Support:Oversee andassistin settingup and configuringnew desktops laptops peripherals & mobile devices.

• Software Support:Install configure and troubleshoot software applications and operating systems.

• Technical Support:Oversee and providefirst-level contact and problem resolution for users with hardware software and application issues.

• Ticket Management:Oversee helpdesk tickets and escalationsusingourZohoDeskticketing system.

• User Assistance:Respond to requests for technicalassistancevia phone email or in person ensuring excellent service delivery.

• Troubleshooting:Diagnose and resolve technical hardware and software issues.

• Escalation:Escalate unresolved issues to theappropriate ITsupport teams or senior personnel.

• Communication:Keep constant communication with the Operations team and keep them informed of outages

• Documentation:Maintain& update knowledge base articles & technical documentation.

• Perform otherduties asassigned by VPof Technology andOperationalIntelligence

Qualifications& Skills

• Minimum of 4-5years ofexperiencein IT support

• Computer Science-related CertificationsDegreesor Internship experience

• Hands-onMicrosoftOffice 365 Administration (Intune Entra ExchangeSharepoint)

• PowerShell scripting for administration and application deployments

• Experience setting up and configuring hardwareincluding PCs Macs and AV technology

• Mac MDM experience a plus

• Experience with Microsoft Defender Microsoft SentinelSentinelOne KnowBe4 or other IT securityplatformsa plus.

• Password manager experience (BitWardena plus)

• Familiarity with Network drivesand Synology Backup devices

GUP Perks

• Medical Dental Vision 401k plan & access to employee recognition programs.

• Paid vacation holidays Eternal Summer Fridays birthdays off & more!

• Friendly funcreative& collaborativework environment.

• Ground Up International is an equal opportunity employer.

Required Experience:

Manager