Reservationist

A luxury game lodge in KwaZulu-Natal is seeking a detail-oriented and guest-focused Reservationist to manage bookings and ensure a seamless reservation experience from enquiry through to arrival. The ideal candidate will have a strong administrative background excellent communication skills and a passion for hospitality and wildlife tourism.

Key Responsibilities:

• Manage all reservation enquiries via email telephone and online platforms in a timely and professional manner
  
• Accurately capture and update bookings on the lodges reservation system
  
• Provide guests and agents with detailed information regarding rates availability lodge facilities and activities
  
• Prepare and send quotations confirmations and invoices
  
• Follow up on provisional bookings and convert enquiries into confirmed reservations
  
• Liaise with travel agents tour operators and direct guests
  
• Maintain up-to-date knowledge of lodge offerings promotions and policies
  
• Coordinate with front-of-house and operations teams to ensure smooth guest arrivals and special requests
  
• Assist with room allocations and maximize occupancy levels
  
• Handle cancellations amendments and refunds in line with lodge policies
  
• Ensure all guest information and preferences are accurately recorded
  

Requirements

• Previous experience in a reservations or front office role within hospitality (preferably in a lodge or hotel environment)
  
• Strong administrative and organisational skills
  
• Excellent written and verbal communication skills
  
• High level of attention to detail and accuracy
  
• Proficient in Microsoft Office and reservation systems (e.g. ResRequest NightsBridge Opera or similar)
  
• Ability to work under pressure and manage multiple tasks
  
• Professional and well-presented
  

Preferred Skills & Attributes:

• Knowledge of the safari/lodge industry in KwaZulu-Natal
  
• Experience working with international travel agents and guests
  
• Strong sales ability with a focus on converting enquiries
  
• Problem-solving skills and a proactive attitude
  
• Team player with a positive and adaptable approach
  
• Passion for wildlife conservation and guest experience
  

Benefits

• Live in position with meals
  
• R11000.00 per month
  
• Work cycle plus annual leave