Hotel Reservationist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
The Voice of the Hotel: Reservation Sales Agent
Are you a master of first impressions Do you enjoy the puzzle of matching the perfect guest with the perfect room We are looking for a Hotel Reservationist who combines a salespersons drive with a concierges heart to join our front-of-house team.
In this role you arent just taking bookings; you are a vacation architect. From the first "hello" to the final confirmation you set the tone for our guests entire stay.
Your Day-to-Day
The Perfect Match: Handle incoming calls and digital inquiries using your knowledge of our property to "sell the dream" and maximize room revenue.
Master of Systems: Navigate the Property Management System (PMS) and extranets to manage inventory update rates and process deposits.
Custom Curator: Coordinate with the sales and housekeeping teams to arrange special requests VIP amenities and group blocks.
The Problem Solver: Address guest inquiries regarding local attractions transportation and hotel policies with accuracy and flair.
What You Bring to the Lobby
Polished Communication: A professional warm and engaging phone manner. You speak the language of luxury and comfort.
Detail Oriented: You double-check every date name and credit card digit. You know that in hotels a small error can lead to a big headache.
The Upsell Edge: You know how to suggest a suite upgrade or a spa package in a way that feels like a treat not a sales pitch.
Tech Proficiency: Experience with systems like Opera HMS or Cloudbeds is a plus but a quick mind for new software is a must.
Why Youll Love Working With Us
Travel Perks: Enjoy deeply discounted stays at our properties (and partner hotels) worldwide.
Career Growth: The reservations office is the "brain" of the hotelits the perfect stepping stone into Revenue Management Sales or Front Office leadership.
Comprehensive Benefits: Health dental vision and retirement plans.
A Great Atmosphere: Work in a beautiful environment where the goal is to make people happy every day.
Required Skills:
REQUIREMENTS: Matric Culinary Diploma preferred Preferably /- 4 years previous experience in a senior chef role Work experience as a Sushi Chef or at an Asian restaurant Good knowledge of various sushi types and sushi-rolling techniques Own transport with valid drivers license Ability to work both fast and accurately Leadership and management skills Able to work in a team Basic computer skills (word excel outlook) Exceptional customer-service skills Excellent written & oral communication skills Strong organizational skills Attention to detail Availability to work within opening hours (e.g. evenings public holidays weekends) Ability to work under pressure Creative problem-solving skills
