Senior German Reservationist

Key responsibilities:

-To ensure all interactions with guests are personalized professional warm and welcoming.

-Respond to e-mails from guests and travel agents

-Liaise with housekeeping butlers and waiters keeping them up to date with expected arrivals and other guest requests

-Knowledge of all rates special offers value adds and any special requests

-Liaise with guests to book airport shuttles and tours

-Monitor room availability

-Conduct site visits book events and conferences

-Prompt processing of cancellations and modifications

Minimum requirements:

-Grade 12

-Diploma in hospitality management/tourism

-A minimum of 2-3 years of recent or current experience in a similar position.

-Exceptional English abilities- Written & Spoken

-Passionate energetic smart working team player with strong communication skills

-Well-presented candidate who is able to stay calm under pressure meet deadlines and work accurately

-Stable work history

-Proficient MS Office skills

-Knowledge of a hotel management system(CRS) like OPERA and Semper etc. Will be an added advantage

-Excellent telephone etiquette

-Own transport as this is a live out position

Job Type: Full-time