Reservationist

Kendrick Recruitment

Job Location:

Johannesburg - South Africa

Monthly Salary: R 22000 - 25000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Reservationist (OTA Specialist) - Boutique Hospitality Group - Johannesburg (Head Office)

Kendrick Recruitment is currently seeking a detail-oriented and highly organised Reservationist (OTA Specialist) for the Johannesburg head office of a well-established boutique hospitality group with luxury properties across South Africa. This is a fast-paced office-based role suited to a candidate with strong online travel agency experience and a solid understanding of hospitality reservations systems.

Salary: R25 000 CTC (Negotiable dependent on experience)

Job Overview:

The Reservationist (OTA Specialist) will be responsible for managing all reservations across multiple luxury properties ensuring accurate online listings rate parity and a seamless booking experience for guests. The role requires strong OTA platform knowledge excellent attention to detail and the ability to work closely with property teams to maintain operational efficiency.

Key Responsibilities:

Reservations & OTA Management

Manage all reservations across direct and online travel agency (OTA) channels

Maintain accurate availability rates content and listings across all platforms

Monitor OTA performance and ensure rate parity across all channels

Process bookings amendments cancellations and special requests efficiently

Handle guest booking enquiries and confirmations in a professional manner

Systems & Revenue Support

Work with channel managers and property management systems (e.g. Opera or similar)

Support revenue management processes and reporting requirements

Flag discrepancies in rates availability or system updates

Liaise with internal teams to ensure accurate booking flow and information

Guest Experience & Communication

Manage all pre-arrival guest correspondence with accuracy and efficiency

Ensure a seamless reservation experience aligned with luxury service standards

Communicate effectively with property teams regarding guest arrivals and requirements

Administration & Coordination

Maintain accurate records of all reservations and system updates

Ensure compliance with internal processes and operational standards

Provide administrative support to the reservations and revenue teams as required

Experience Required:

Minimum 3 years experience in reservations within a luxury hotel or hospitality group (essential)

Proven experience managing OTA platforms such as Expedia and similar (essential)

Experience with channel managers and PMS systems such as Opera or equivalent

Strong understanding of rate management availability control and yield principles

Excellent written English for guest communication

Strong proficiency in Microsoft Office

Stable employment history with contactable references

Currently based in Johannesburg (essential)

Requirements:

Highly organised with exceptional attention to detail

Strong communication and interpersonal skills

Ability to work accurately in a fast-paced environment

Strong problem-solving skills and ability to manage multiple priorities

Professional reliable and deadline-driven approach

Ability to work effectively both independently and within a team

Calm and efficient under pressure

This is an excellent opportunity for an experienced reservations professional looking to join a respected boutique hospitality group and contribute to a high-performing central reservations team.

Required Skills:

experience

.Reservationist (OTA Specialist) - Boutique Hospitality Group - Johannesburg (Head Office)Kendrick Recruitment is currently seeking a detail-oriented and highly organised Reservationist (OTA Specialist) for the Johannesburg head office of a well-established boutique hospitality group with luxury pro...