About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

About the team

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows improving operational efficiency and delivering exceptional customer support. By streamlining operations and implementing best practices we help drive the companys growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallexs mission to empower businesses globally.

What youll do

You will join the Client Enablement (CE) team working to build a seamless customer product onboarding and configuration experience for Airwallex customers across the US and this role you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments.

You will partner closely with Commercial Solution Engineering and Product teams to configure pricing and account capabilities while identifying opportunities to improve the onboarding experience at scale. The CE team is small but business critical and you will play a key role in providing a positive initial experience with the platform as the US business continues to grow.

This role is based in San Francisco CA.

Responsibilities:

• Work with account executives to amend Airwallex account pricings per the commercial teams request.

• Co-work with solution engineers globally to gather validate and apply configuration requests to enable capabilities suiting client business and technical needs.

• Collaborate closely with commercial operations and product teams to gather evaluate and summarize improvement opportunities within platform client onboarding processes.

• Develop and manage on-shore functional programs and projects that enable US operational and organizational goals.

• Maintain and update customer account settings and pricing throughout the lifecycle of their relationship with Airwallex ensuring accuracy and consistency across configurations.

Who you are

• Were looking for people who meet the minimum requirements for this role.

Minimum qualifications:

• 5 years of experience in the payment industry or operations at a technology company.

• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills.

• Strong communication skills and customer service consciousness.

• Attention to detail with strong follow-up and good judgment.

• A strong team player who thrives working in close collaboration with other teams across time zones.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

IC