Associate Help Desk Technician
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Job Location:
Sioux Falls, SD - USA
Monthly Salary:
$ 16 - 26
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Sanford Health the largest rural health system in the United States is dedicated to transforming the health care experience and providing access to world-class health care in Americas heartland.
Work Shift:
10 Hours - Night Shifts (United States of America)Scheduled Weekly Hours:
40Compensation:
Salary Range: $16.50 - $26.50Union Position:
NoDepartment Details
Summary
Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly.Job Description
The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.Qualifications
High school diploma or equivalent preferred. Associates degree in technology related field strongly preferred.Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
IC
About Company
Marshfield Clinic is a health care system with over 50 locations in northern, central, and western Wisconsin. Marshfield Clinic Don't just live. Shine.
