Director, Card Fraud
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Job Location:
Frisco, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members were changing the way people think about and interact with personal finance.
Were a next-generation financial services company and national bank using innovative mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation and were at the forefront. Were proud to come to work every day knowing that what we do has a direct impact on peoples lives with our core values guiding us every step of the way. Join us to invest in yourself your career and the financial world.
The Role
This role sits within the Fraud Management Center of Excellence (COE) and is responsible for defining and executing fraud strategies and policies to minimize debit and credit card losses while delivering an exceptional member experience.
The Director of Card Fraud owns key strategic focus areas and contributes to broader departmental strategy. This leader will provide thought leadership to develop best-in-class policies across card declines verification strategies dispute intake and dispute resolutionwhile ensuring compliance with applicable regulations.
What Youll Do
- Develop and implement fraud strategies to mitigate card fraud including unauthorized transactions merchant disputes provisional credit policies and dispute resolution
- Lead and develop a team of individual contributors and managers including hiring performance management and career development
- Partner cross-functionally with Fraud Analytics Operations Product Engineering and business leaders to implement fraud prevention strategies
- Build and enhance analytical frameworks and metrics to proactively identify quantify and assess fraud risk
- Lead investigations into suspected fraudulent activity coordinating with internal and external stakeholders
- Make final decisions on strategy implementation and ensure operational effectiveness for the Card Fraud function
- Establish and maintain a fraud risk management framework including policies procedures and controls
- Ensure compliance with applicable regulations and industry standards including Regulation E and Regulation Z
- Analyze fraud trends and emerging patterns to inform proactive mitigation strategies
What Youll Need
- 10 years of experience in fraud risk management financial crime investigations or a related field
- Strong subject matter expertise in debit and credit card fraud and disputes
- 5 years of people management experience
- Strong analytical and problem-solving skills with the ability to analyze complex data and identify patterns
- Proficiency in data analysis tools and languages such as SQL Python or R
- Excellent written and verbal communication skills with the ability to clearly articulate findings and recommendations
Required Experience:
Director
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
