Director of Operations – Retirement Plan Services

Job Title: Director of Operations Retirement Plan Services

Compensation: $95000-$100000 salary plus 15-20% yearly discretionary bonus

Location: Austin TX (Hybrid)
Department: Operations
Reports To: Senior Vice President of Operations
Job Type: Full-Time

Working Hours: 8:00am-5:00pm CST (Monday-Friday)

About Us:

HUB is a global insurance and employee benefits broker providing a broad array of property casualty risk management life and health employee benefits investment and wealth management products and services.

About HUB Retirement & Private Wealth (RPW):

We lead our communities with integrity driven to make things better both now and in the future. We serve inspire and thrive while maintaining an entrepreneurial spirit. We innovate collaborate and achieve success together focused on the tomorrows for all.

Job Purpose:

The Director of Operations is responsible for leading and optimizing core operational functions supporting the administration of retirement plans with direct oversight of Customer Service Payroll Processing and Participant Distributions. This role ensures operational excellence regulatory compliance and a high-quality service experience for plan sponsors and participants.

The Director will manage day-to-day operations while driving continuous improvement scalability and risk mitigation across teams and processes. This position works closely with Compliance Technology Accounting and Client Service teams to ensure timely accurate and compliant execution of retirement plan transactions in accordance with ERISA IRS and DOL regulations.

We are the perfect fit if you:

• Enjoy team collaboration
• Thrive in a healthy company culture that recognizes success
• Want to learn and grow your current skill set
• Are seeking a progressive work environment at a rapidly growing organization
• Have a desire to help others protect their future
• Have an entrepreneurial spirit and are challenged by the opportunity to grow the business

Key Responsibilities:

Operational Leadership

• Provide strategic and day-to-day leadership for Customer Service Payroll Processing and Distribution teams.
• Establish performance standards service level agreements (SLAs) and operational metrics to ensure consistent high-quality service delivery.
• Drive operational scalability to support business growth and evolving client needs.

Compliance Risk & Controls

• Ensure operational processes comply with ERISA IRS DOL and applicable state regulations.
• Implement and maintain internal controls to mitigate operational financial and regulatory risk.
• Identify root causes of operational errors and implement corrective and preventive actions.

Process Improvement & Operational Excellence

• Identify opportunities to improve efficiency accuracy and scalability through process redesign and automation.
• Use operational data and KPIs to drive performance improvements and informed decision-making.
• Collaborate with Technology and Product teams on system enhancements impacting customer service payroll and distributions.

Team Leadership & Development

• Lead coach and develop managers and team members across operational functions.
• Foster a culture of accountability continuous improvement and client-focused service.
• Support workforce planning training and succession development.

Cross-Functional & Stakeholder Collaboration

• Partner with Client Relationship Management Sales Compliance Finance and Technology teams to support client needs and operational initiatives.
• Communicate operational performance risks and improvement initiatives to senior leadership.
• Support client onboarding plan conversions and large-scale operational changes.

Qualifications

• Bachelors degree in Business Finance Accounting or a related field or equivalent industry experience.
• 3-5 years of experience in retirement plan operations or financial services operations with experience in leading teams in customer service transaction processing and operations.
• Strong knowledge of retirement plan administration including payroll contributions and participant distributions.
• Working knowledge of ERISA IRS and DOL regulations.
• Experience with retirement plan recordkeeping platforms and payroll integrations.
• Proven ability to lead operational teams and drive process improvement initiatives.

Skills

• Strong operational leadership and people management skills.

• Excellent problem-solving and analytical abilities.
• Ability to manage multiple priorities in a deadline-driven highly regulated environment.
• Exceptional communication skills with the ability to interact effectively with clients vendors and internal stakeholders.
• Detail-oriented with a strong focus on accuracy compliance and risk management.
• Customer-focused mindset with a commitment to service excellence.

Featured Benefits:

• $95000-$100000 salary
• 15-20% yearly discretionary bonus
• Medical insurance Vision insurance Dental insurance 401(k) plus match Company Paid STD Life Insurance & parental leave
• Monday-Friday (8am-5pm)
• 2 weeks of vacation sick leave personal days and floating holidays
• Hybrid schedule

Travel:

• No travel required

#LI-DH1

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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