Manager, Training (Services Growth)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

As the Manager Training (Services Growth) you will lead a team of Global Subject Matter ExpertsregardingCaterpillar Dealer Technician Growth to enable Caterpillar dealers to achieve their Services Growth goals and provide world class customer service through theirTechnicians. Manages a global budget with a team of10SMEs (Subject Matter Experts).

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 25% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

This position leads a team of10Global SMEs who support Caterpillar dealers in achieving their Services Growth goals through Dealer Technician dealersare responsible forhiringtrainingandretainingtheir people Caterpillar plays a role in supporting Talent Acquisition Technician Development and Technician Retentionleveragingour global scale.

Priority areas of responsibility will be to support and enable:

• Dealer Technician recruiting processesincluding:
  • Marketing and promotion materials
  • Educational partner support
  • Technicians for the World

• Dealer Techniciandevelopment processes including:
  • Technician Career Development Process Accreditation (TCDPA)
  • Course Accreditation Regional Dealer Learning Center (RDLC) processes
  • Caterpillar Technician Academy andThinkBIGprocess support and expansion
  • Dealer Instructor development programs Caterpillar Instructor Accreditation Program (CIAP)
  • Customer Training

• Dealer Technician retention processesprogramsand events:
  • Dealer Employee Opinion Surveys
  • Dealer Technician Retention Surveys
  • Recruiting & Retention Workshops

What You Have (Basic Requirements):
Education Requirement: Engineering degree or equivalent work experience (10 years) in the areas of project management marketing and / or product support roles.

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Decision Making and Critical Thinking:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications:Understanding of effective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.

Top Candidates Will Have:

• Good organization human relations and communication skills (specifically influencing executive level communications)
• Good knowledge of the Caterpillar dealer organization experience influencing dealer networks globally managing large scaleprojectsandevents anddemonstratingCaterpillarsBehaivorsandLeadershipAttributes

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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