Help Desk Support Specialist

• Provide customer service and technical support by addressing problems installing configuringtroubleshooting and providing maintenance and training in response to customer requirements orinquiries. (DoDD 8140.01)
• Provide daily local help desk support for configuration and maintenance of forensic laboratorydesktop computers VTC and audio-visual support.

• Possess experience with Microsoft Windows 10 operating systems as provided by the DoDSecure Baseline Host-Army (SBH-A) desktop installation image. Possess experience Basic physical computer components and architectures including thefunctions of various components and peripherals (e.g. CPUs Network Interface Cards datastorage)
• Knowledge of database procedures used for documenting and querying reported incidents Knowledge of disaster recovery continuity of operations plans
• Knowledge of electronic devices (e.g. computer systems/components access control devicesdigital cameras electronic organizers hard drives memory cards modems networkcomponents printers removable storage devices scanners telephones copiers).
• Knowledge base capabilities in identifying the solutions to less common and more complexsystem problems
• Experience in measures or indicators of system performance and availability
• Knowledge of systems administration concepts
• Knowledge of operations and processes for diagnosing common or recurring system problems
• Knowledge of type and frequency of routine maintenance needed to keep equipment functioningproperly
• Possess experience in simulating or recreating end-user problems with voice file & print servicesdesktop & room-based video- teleconferencing and/or baseline or non-baseline applications tohelp determine problem root causes.
• Possess experience in conducting open-source research for troubleshooting novel client-levelproblems
• Possess experience in identifying possible causes of degradation of system performance oravailability and initiating actions needed to mitigate this degradation
• Possess experience in testing and configuring network workstations and peripherals
• Knowledge of basic operation of computers
• Possess experience in utilizing the appropriate tools for repairing software hardware andperipheral equipment of a system
• Ability in supporting room and desktop video conferencing and desktop presentations in aclassroom environment

• Active Secret Clearance
• Bachelors Degree or equivalent or 3-5 years of general IT / IS experience.
• Must possess and maintain a current DoD approved Information Assurance (IA) baseline securitycertification as well as current commercial Computing Environment (CE) certifications for theoperating system(s) and/or security related tools/devices they support IAW DoDD 8140.01and Army Regulation 25-2. (Security ). For this position CompTIA Security (or DoDapproved equivalent) is a required foundational certification and must be maintained as a condition of employment.

Agil3 Technology Solutions LLC (A3T) is a Northern Virginia based ISO 9001 ISO 20000-1 & ISO 27001 Certified Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9 and on the list for last 4 years!) A3T is experiencing industry leading recognition and addition to the CEOs recognition as an All-Star Entrepreneur A3T is recognized by Inc Magazine as one of the fastest growing companies in the country by Vet 50 as Fastest Growing Veteran-Owned Businesses and is featured in CyberSecurity Ventures / Cybercrime Magazine! As a go-to Women-Owned Cybersecurity company in US and internationally. As part of our growth we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)