Sr. Customer Solutions Manager , Software & Technology, Marketplaces

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and committed support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives utilize AWS best practices developed over thousands of engagements and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS industry-leading solutions. As a CSM you are a thought leader with a strategic business mindset. You use your technical acumen program management organizational change management and communication skills to problem solve challenge the status quo and align a broad range of multidisciplinary teams including sales solution architecture enterprise support product development professional services and partners.

In this role you will earn trust across the customers organization identify strategic opportunities uncover cloud use cases establish roadmaps and actionable program plans capture success criteria manage a large number of initiatives across the diverse portfolio of businesses orchestrate advanced technical architectures and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g. technical operational organizational and educational) that span IT teams executives and business units.

At AWS we value critical thinking self-motivation and ability to thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM you have a business outcome mindset broad technical background and a driven problem-solver. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customer-centric experiences.

We value Work and Life balance and understand that it looks different from person to person. Our team is dispersed across North America and stays connected through remote meetings calls and emails. We work hard each day in a fast-paced dynamic environment but value the need for downtime to unplug and recharge. We want employees who enjoy what they do and do what they enjoy at work at home and beyond. We encourage our team members to partner with their managers to strike the right balance.

AWS is a growth environment - were hiring and scaling rapidly to meet the needs of our internal and external customers. Youll have the opportunity to grow your scope of influence naturally as we scale deliver initiatives that make an impact and allow you to build your skills and will have the opportunity to help hire & develop other leaders along the way.


Key job responsibilities
The successful candidate will:
Execute a near mid and long-term vision and strategy for the overall customers cloud transformation by collaborating with the customer and the AWS team
Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
Accelerate customer adoption through education and enablement
Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
Manage time efficiently and align and engage required Customer AWS and Partner teams to accelerate customers cloud journey
Be a thought leader across Amazon organizations to knowledge share success mechanisms mentor junior CSMs and impact industry trends


About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Travel up to 30% of the time

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 176600.00 - 239000.00 USD annually
USA NY New York - 169000.00 - 228600.00 USD annually
USA TX Austin - 153600.00 - 207800.00 USD annually
USA WA Seattle - 153600.00 - 207800.00 USD annually