Customer Experienced Specialist

Kinetic is Australia and New Zealands largest and most diverse bus operator moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers our people and our environment we are industry leaders in delivering zero-emission technology investing in our communities training and developing our people and providing an inclusive workplace which reflects the communities we serve.

Customer Experience Specialist Melbourne (Collins Street)

Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment

Were looking for a Customer Experience Specialist to join our Melbourne team working across both SkyBus and Kinetic two well-known and trusted transport brands.

In this role youll be the voice of our business supporting customers resolving enquiries and turning challenges into positive experiences. If youre confident on the phone naturally empathetic and enjoy problem-solving this could be the perfect fit.

What Youll Be Doing

• Be the first point of contact for customer enquiries across phone email and digital channels
• Handle a mix of inbound and outbound interactions with confidence and professionalism
• Resolve complaints with empathy ownership and a solutions-focused mindset
• Work closely with operations and depot teams to get the best outcomes for customers
• Spot trends and contribute ideas to improve the overall customer experience

What Were Looking For

• A friendly confident communicator who enjoys speaking with customers
• Someone who stays calm under pressure and handles challenging conversations well
• Strong attention to detail and ability to juggle competing priorities
• A proactive team player who takes ownership and gets things done
• Previous customer service or contact centre experience (highly regarded)

The Details

• Location: Collins Street Melbourne
• Roster: Rotating roster 1 in 3 weekends
• Shifts: 8:004:00 9:005:00 10:006:00
• Work across both SkyBus and Kinetic operations

The benefits of working with us:

• We are Australasias leading mass transit bus operator and are rapidly growing.
• We have a diverse inclusive and supportive work environment that enables you to succeed.
• We care for our people and provide an Employee Assistance Program which includes wellbeing support financial and nutritional coaching counselling and legal advice.

How you apply:

Kineticis proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities genders and cultures including Aboriginal and Torres Strait Islander Peoples to apply.

If you are ready for an exciting career with Kinetic then click the Apply button now!