SAP Service Manager

We are looking for an experienced SAP Service Manager to manage and continuously improve SAP application services within a SAP S/4HANA Utilities / SAP Cloud for Utilities environment. The role acts as the main interface between business stakeholders technical teams and external vendors ensuring service stability quality delivery and compliance with agreed SLAs and KPIs.

Key Responsibilities

• Act as Service Manager / Single Point of Contact for SAP Utilities services
• Manage endtoend application service operations (run & change)
• Plan and coordinate evolutionary developments including scope resources and timelines
• Oversee corrective preventive and evolutionary maintenance activities
• Manage suppliers and vendors ensuring SLA and KPI compliance
• Monitor service performance and produce regular service reports
• Collaborate with functional and technical teams to ensure efficient issue resolution
• Ensure adherence to defined architecture standards and best practices

Qualifications :

• Bachelors or Masters degree in Information Technology Engineering Management or related fields
• Proven experience as a Service Manager or similar role in SAP environments
• Strong handson experience with SAP ISU / SAP S/4HANA Utilities / SAP Cloud for Utilities
• Solid background in application service management (AMS) and complex IT landscapes
• Experience working with integrated systems and middlewarebased architectures
• Familiarity with ITSM / ITIL processes (incident problem change and SLA management)
• Strong functional analysis skills and understanding of enterprise business processes
• Experience coordinating multivendor and multistakeholder environments
• Practical experience with tools such as Jira SharePoint Power BI and Microsoft Office (Excel PowerPoint Word)
• Portuguese fluent and English fluent (spoken and written)
• Strong communication and stakeholder management capabilities
• High level of autonomy organization and decisionmaking ability
• Resilient and comfortable working under pressure
• Resultsoriented proactive and solutiondriven mindset

Additional Information :

• Work regime: Hybrid

Remote Work :

No

Employment Type :

Full-time