Account Manager DACH

The Opportunity

Were looking for an Account Manager to strengthen and grow CASAFARIs customer base across the DACH region. This is a strategic relationshipdriven role focused on longterm customer success retention and account expansion.

You will manage a portfolio of SME and enterprise clients developing a deep understanding of their workflows challenges and future needs. Your mission is to build trust identify growth opportunities especially across API integrations DataasaService (DaaS) and multiproduct adoption and ensure customers extract maximum value from CASAFARIs solutions.

If you excel at building strong relationships thinking strategically and guiding customers toward impactful datadriven solutions this role offers real ownership and visibility in a fastgrowing scaleup.

What Youll Do

Account Ownership & Growth

• Manage and grow a defined portfolio of SME and enterprise customers across the DACH region
• Develop a deep understanding of customer use cases workflows objectives and longterm needs
• Identify and drive upsell crosssell and expansion opportunities particularly around API DaaS and data enrichment solutions
• Build structured account plans to support retention mitigate risks and maximise customer lifetime value

Customer Relationship Management

• Build strong trustbased relationships with key stakeholders and decisionmakers
• Act as the primary point of contact for strategic account communication and expectation management
• Lead regular business reviews to surface insights track KPIs and identify future growth opportunities
• Ensure customers receive timely proactive support and guidance throughout their lifecycle

Collaboration & Internal Alignment

• Work closely with Sales Product Data and Customer Success teams to deliver a seamless customer experience
• Provide structured feedback on product usage customer pain points and opportunities for improvement
• Support onboarding and training to ensure successful adoption of CASAFARI solutions
• Contribute to internal knowledge sharing and continuous improvement initiatives

Market Insight & Enablement

• Stay uptodate with industry trends customer behaviour patterns and market developments across the DACH region
• Represent CASAFARI at industry events conferences and partner initiatives when required
• Share market insights internally to support product evolution and commercial strategy

What Were Looking For

• 2 years of experience in Account Management or Customer Success ideally in B2B environments
• Experience managing data API or technologydriven accounts is a strong advantage
• Proven ability to drive revenue growth through upsell crosssell and retention initiatives
• Strong strategic thinking with the ability to anticipate risks and design structured account plans
• Excellent communication relationshipbuilding and active listening skills
• Analytical mindset comfortable interpreting data usage patterns and customer trends
• Strong problemsolving ability and comfort navigating complex customer scenarios
• Highly organised with strong timemanagement skills and the ability to prioritise across multiple accounts
• Comfortable working independently in a fastpaced scaleup environment
• Passion for data technology and emerging AIdriven solutions

Languages & Location

• Fluency in German and English is mandatory
• Additional European languages are a strong plus
• Based in Portugal with willingness to travel occasionally for customer meetings or industry events