At Suncorp were committed to building a safer more secure future for our customers. As part of our Fraud & Intelligence team youll play a critical role in safeguarding the financial integrity of our business by leading thorough and impartial investigations into insurance claims.

Were seeking a driven and detail-oriented Investigation Review Officer to join our team. This is an excellent opportunity for someone with a strong background in insurance claims and investigations who thrives in a collaborative customer-focused and fast-paced environment.

This role is open to internal candidates in Brisbane Sydney Melbourne and Adelaide with a minimum of 2 days in office. There is multiply vacancies available for role.

What youll do:

• Lead end-to-end investigations into insurance motor claims identifying potential fraud or misrepresentation.
• Gather analyse and interpret evidence including conducting recorded interviews and reviewing supporting documentation.
• Deliver clear well-reasoned recommendations on claim outcomes in line with legal regulatory and compliance standards.
• Manage customer interactions with professionalism and empathy including handling complaints and vulnerability matters.
• Collaborate with internal stakeholders and external partners to support effective and timely investigation outcomes.
• Maintain strong audit risk and compliance standards while contributing to continuous improvement and team capability uplift.

What were looking for:

• Proven experience in insurance claims management and/or investigations.
• Strong analytical and critical thinking skills with high attention to detail.
• Excellent communication and interpersonal skills with the ability to influence and engage stakeholders.
• Experience handling sensitive customer interactions with resilience and professionalism.
• Knowledge of insurance policies claims processes and fraud detection techniques.
• Familiarity with legal and regulatory frameworks relating to insurance investigations (desirable).
• Qualifications in investigations or insurance (desirable).

Ready to make a difference

If youre looking for a rewarding role where you can contribute to real outcomes for real people this is your chance. To request support or adjustments throughout the recruitment process please reach out to for a confidential chat.

Chase the sun. Apply online today!

Advertised: 20 Apr 2026 AUS Eastern Standard Time
Applications close: 29 Apr 2026 AUS Eastern Standard Time