Cluster Manager HDFC Branch Banking Rourkela
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.
Job Context & Major Challenges
Job Context/ Job Challenges:
Key Challenges for the role
High dependency on HDFC Bank relationships in Open Architecture scenario where they may have their own priorities so alignment is the key.
Balancing between the process requirement and expectations of the Channel partners
Key Result Areas
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company | interaction ( as per RH / ZHs defined grid ) with the channel partners/Circle Heads of the Zone all the key decision makers & build review mechanism per mapping basis decided Intervals downloading all the RnR activities to be run by BSLI Innovative ways to download the R&R acti |
| KRA10 | Relation Ship Management: Open Architecture | Handle Bank customers requirements with the best services and products ranges be equipped with insurance and Bank Products knowledge To manage the relationship at all the levels to have the desire out-puts. |
| KRA11 | Drive effective channel management | with the channel partner to effectively use R&R programs to drive desired behaviours efficient use of spent on Channel Partners which helps in achieving the end objective. achievement of desired levels of People Retention:10% Activisation of Teams:20% FYP ISSUED:50% NOPs:10% Product Mix: 10% (20%Trad 50%: ULIP 40%: Protection 10%Monthly) 4.15% Business More than TATA Provide inputs for new products & Sales Pitch basis an in-depth understanding of Channel needs training needs for the in-house and channel partner teams gaps / Vacancy to be filled within a TAT of T15 Days Identify innovative methods working with the relationship to enhance penetration of the database |
| KRA12 | Ensure the right method of business acquisition in order get the profitable mix for the organisation | the business on regular basis quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T 72 Hrs Take necessary documented actions against defaulting employees on quality / conduct parameters |
| KRA13 | Persistency | MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date ) queries as and when required to ensure that renewal takes place on time renewal status review mechanism to be followed internally |
| KRA14 | Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line | innovative methods working with the relationship to enhance penetration of the database Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused Product Mix - Trad 50% : ULIP 40% : Term 10% 4.15% Business More than TATA Provide inputs for new products & Sales Pitch basis an in-depth understanding of Channel needs training needs for the in-house and channel partner team |
| KRA2 | Ensure smooth function of the sales and other processes in order to maximise business potential. | any product changes process change or change in any rules and regulations (internal / IRDA) with the help of different training module. in the actual sales and service aspects including sales calls issuance and complaint handling |
| KRA3 | Relation Ship Management: Open Architecture | Handle Bank customers requirements with the best services and products ranges be equipped with insurance and Bank Products knowledge To manage the relationship at all the levels to have the desire out-puts. |
| KRA4 | Drive effective channel management | with the channel partner to effectively use R&R programs to drive desired behaviours efficient use of spent on Channel Partners which helps in achieving the end objective. achievement of desired levels of People Retention:10% Activisation of Teams:20% FYP ISSUED:50% NOPs:10% Product Mix: 10% (20%Trad 50%: ULIP 40%: Protection 10%Monthly) 4.15% Business More than TATA Provide inputs for new products & Sales Pitch basis an in-depth understanding of Channel needs training needs for the in-house and channel partner teams gaps / Vacancy to be filled within a TAT of T15 Days Identify innovative methods working with the relationship to enhance penetration of the database |
| KRA5 | Ensure the right method of business acquisition in order get the profitable mix for the organisation | the business on regular basis quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T 72 Hrs Take necessary documented actions against defaulting employees on quality / conduct parameters |
| KRA6 | Persistency | MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date ) queries as and when required to ensure that renewal takes place on time renewal status review mechanism to be followed internally |
| KRA7 | Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line | innovative methods working with the relationship to enhance penetration of the database Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused Product Mix - Trad 50% : ULIP 40% : Term 10% 4.15% Business More than TATA Provide inputs for new products & Sales Pitch basis an in-depth understanding of Channel needs training needs for the in-house and channel partner team |
| KRA8 | Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company | interaction ( as per RH / ZHs defined grid ) with the channel partners/Circle Heads of the Zone all the key decision makers & build review mechanism per mapping basis decided Intervals downloading all the RnR activities to be run by BSLI Innovative ways to download the R&R acti |
| KRA9 | Ensure smooth function of the sales and other processes in order to maximise business potential. | any product changes process change or change in any rules and regulations (internal / IRDA) with the help of different training module. in the actual sales and service aspects including sales calls issuance and complaint handling |
Required Experience:
Manager
About Company
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