Learning & Development Specialist

Join our dynamic L&D Team at UHCU! We are seeking an experienced Learning & Development professional to fill the role of L&D Specialist. As the L&D Specialist you will collaborate with the Learning & Development Manager to design implement facilitate and evaluate employee training programs. You will be responsible for the full-cycle new hire experience and training programs for current Credit Union staff including but not limited to member services regulatory compliance manager training product knowledge operational procedures technical skills and sales/service to supplement or reinforce job-specific training.

In this role you will have the opportunity to showcase your facilitation skills by delivering training sessions both in-person and virtually. Your expertise in various training methodologies and techniques will create an interactive and impactful learning experience for participants. If you are passionate about employee development and want to contribute to our culture of continuous learning apply now for our L&D Specialist position!

What you will do:

As the L&D Specialist you should have strong interpersonal and communication skills to work effectively with stakeholders. Your critical thinking and problem-solving skills will be essential in developing innovative learning and development initiatives. Demonstrated experience in creating a positive and supportive learning environment as well as the ability to create engaging and interactive e-learning modules workshops and other learning resources will set you apart.

Training & Facilitation
Develop and deliver the new hire onboarding program mentoring programs on-the-job training and job shadowing.
Develop and conduct job-focused new hire orientation and training for staff including creating training procedures workbooks knowledge checks job aids professional slide decks and additional study resources. Continuously analyze effectiveness of training.
Schedule coordinate and prepare training/development activities and programs (onsite remote & hybrid).
In collaboration with the Learning and Development Manager provide consulting and guidance to cross-functional partners on best practices for presenting and facilitating effective presentations and training as needed.
Assist with project management process including project execution to successfully deliver learning and development programs and processes.

Content & Resource Development and Compliance
Assist the Learning and Development Manager in creating dynamic learning and development resources to meet individual employee learning styles & schedules (microlearning asynchronous resources video audio etc.).
Regularly review and revise resources to ensure content is accurate up-to-date and meets the current needs of the employee and organization.
Track and record training activities and prepare training reports and metrics for the Learning and Development Manager as requested.
Remain current with UHCU policies procedures technologies current practices and stay abreast of emerging trends in adult learning to ensure consistency of best practices in educational and developmental programs.
Monitor and update UHCU materials as needed to ensure compliance with current processes procedures regulatory guidelines and adult learning best practices to ensure training accuracy and effectiveness.
Business Acumen
Develop an understanding of stakeholder needs for training and work to design and develop necessary facilitation strategies and pivot as necessary.
Serve as Subject Matter Expert (SME) for education and training by collaborating with other departments to ensure timely information exchange positive interaction and minimal negative impact.
Leverage available data and field feedback to track education-related trends and collaborate with the Learning & Development Manager to determine appropriate corrective action as needed.
Administrative Support
Oversee the maintenance and system usage of UHCU learning systems to ensure LMS and KMS content remains accurate and up-to-date.
Serve as an ambassador for the Human resources Department ensuring all communication and learning initiatives foster a position employee experience.

Here is what you will bring to our L&D Team:
An equivalent combination of education experience and training which provides the required knowledge skills and abilities may be considered.

Minimum Qualifications
Bachelors degree from an accredited college or university in Organizational Development Adult Learning or other related field.
Minimum 3 years of demonstrated learning and development experience with progressive responsibilities related to training facilitation professional curriculum development and training program implementation.
Strong understanding of adult learning principles and training methodologies.
Demonstrated experience identifying training and education needs and creatively and quickly designing solutions to address skill gaps.
Exceptional public speaking presentation and facilitation skills with a proven ability to create and deliver interactive engaging and effective learning experiences.
Strong attention to detail and ability to multi-task. Verbal and written communication skills with ability to work collaboratively and supportively with individuals stakeholder groups management and other organizational units to achieve business goals and objectives.
Proficient understanding of Microsoft Excel Word PowerPoint and Outlook with strong technical and computer skills.

Preferred Qualifications
4 years of experience in a financial institution or related industry with progressive responsibilities related to creating formal instructor-led training curriculum and delivering classroom training to adults.
Demonstrated experience working with Learning Management Systems (LMS) Performance Management Systems and running reports to assist in analyzing trends.
Experience utilizing content creation software systems (Adobe Captivate Articulate Storyline Camtasia etc.).
Demonstrated knowledge of credit union federal and state rules and regulations.
Associate Professional in Talent Development (APTD) Certified Professional in Talent Development (CPTD) other relevant industry certifications.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union and over 65 years later we continue to serve communities in Central Texas Austin and Tyler communities as well as those that live in the rest of Texas through TXCC membership. Through innovative technology exemplary service standards and competitive products United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.7 billion in assets more than 78000 members 11 branch locations and approximately 270 employees. We are a full-service financial institution whose vision is To be your primary financial institution. Being part of our credit union means being part of our community.

UHCU Offers:

• Competitive Benefits Package
• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Education Reimbursement Program
• Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant but we do our best to run a thorough process for candidate

Required Experience:

IC