Workplace Coordinator (9 Months Fixed Term Contract)

Customer Experience & Service Delivery

• Ensure a professional welcoming and efficient customer experience across all customer-facing touchpoints.
• Act as the primary point of contact for customer experience matters both internally and externally.
• Monitor service quality and resolve escalations related to services meetings and events within scope.
• Identify customer experience risks or issues and proactively report and follow up to resolution.

Team Supervision

• Supervise and coordinate a hospitality team of approximately 38 employees depending on office size.
• Allocate tasks monitor performance and support the team to meet service standards and expectations.
• Foster a collaborative service-oriented team culture aligned with Tsebo values.

Meetings Events & Hospitality

• Coordinate support and oversee onsite meetings and events from planning through to completion.
• Ensure accurate tracking billing accounting distribution and final reconciliation for events.
• Maintain flexibility to support events outside standard operational requirements when needed.

Process Policy & Compliance

• Support the development communication and implementation of standard terms conditions and service policies.
• Monitor compliance with existing policies and recommend updates aligned to evolving business needs.
• Ensure all processes and service delivery practices meet required standards and contractual obligations

Continuous Improvement & Technology

• Enablement Stay informed on relevant technologies systems supplier trends and sourcing best practices.
• Identify opportunities to optimise processes through technology and improved operating models.
• Develop test and implement continuous improvement initiatives that enhance the customer experience.
• Maintain and update content across relevant multi-channel platforms within scope.

Reporting & Insights

• Analyse customer feedback social conversations and service data to identify trends and improvement opportunities.
• Compile and review key performance indicators (KPIs) that measure customer experience impact.
• Support the development and implementation of action plans to improve service performance.

Culture Engagement & Experience Design

• Contribute ideas and initiatives that promote employee engagement collaboration and workplace connection.
• Support creative proactive experiences that enhance the overall workplace environment.