Customer Success Executive (Mentoring Programs)
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Customer Success Executive (Mentoring Programs)
Were looking for a dynamic Customer Success Executive to manage and deliver impactful career development and alumni-led programs for Vaaves partner institutes. This role involves end-to-end ownership of program execution and customer relationships working closely with institutes alumni leaders and participants to drive strong engagement satisfaction and long-term value.
Objectives of the Role
Act as the primary point of contact for all guidance and career-related initiatives across partnered institutes
Understand institute requirements and align them to the most relevant formats such as 1:1 guidance or webinars
Coordinate with alumni leaders and institute stakeholders to enable successful program delivery
Track outcomes engagement levels and success metrics across programs
Ensure consistent value realization to support long-term partnerships and renewals
Your Tasks
Own end-to-end execution of guidance programs including planning scheduling onboarding communication tracking.
Coordinate with alumni leaders and institute stakeholders to design and deliver webinars aligned with institutional needs.
Conduct regular check-ins with institutes to review progress engagement outcomes and address concerns proactively.
Monitor participation feedback and program effectiveness while driving higher adoption
Maintain execution trackers documentation and consolidated insights to continuously improve program delivery
Required Skills and Experience
1 years of experience in Customer Success Program Management Account Management & exposure to managing initiatives
Ability to manage multiple programs and accounts simultaneously
Customer-first mindset with a proactive solution-oriented approach Comfort working in a fast-paced.
