Operations Manager, Facilities

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K medical dental and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

The Operations Manager Facilities (Client-Side) leads the programmatic and portfolio-level management of HQ facilities in partnership with the outsourced FM provider. The role emphasizes governance multi-year planning capital allocation occupancy strategy and data-driven decision-making. It also serves as a subject-matter expert on building technology and sustainability ensuring alignment with business objectives and long-term value realization while maintaining strong internal stakeholder relationships and clear executive-ready communication.

How you will do it:

Strategic governance and PMO support

• Establish and operate the program governance framework for HQ facilities including a formal PMO approach standards and processes for portfolio management.

• Oversee contract stewardship at the program level ensuring SLAs KPIs change control and vendor performance align with strategic objectives.

• Prepare and participate in executive reviews governance boards and decision sessions; translate facility data into actionable strategic recommendations.

Portfolio planning and master scheduling

• Own the Integrated Master Schedule (IMS) for all active HQ facilities initiatives and major improvements; coordinate cross-project dependencies and timelines.

• Develop multi-year facility roadmaps scenario planning and capacity/occupancy forecasts aligned with business growth and space strategy.

• Coordinate with IT security operations and other functions to ensure programs align with enterprise priorities.

Capital planning lifecycle management and value realization

• Lead capital planning budgeting and lifecycle management for HQ facilities (CAPEX/OPEX); assess ROI risk and business-case implications.

• Prioritize investments across renovations relocations equipment upgrades and technology deployments; track benefits realization and post-implementation reviews.

Occupancy space strategy and workplace planning

• Define long-range space strategies seating optimization and MAC planning that support workforce plans and hybrid work models.

• Influence design and layout decisions to optimize productivity and flexibility; ensure accurate as-built documentation and asset data.

Building technology sustainability and product integration

• Liaise on building technology strategy (HVAC/controls/BAS energy management) and the deployment of the companys products within the HQ.

• Champion sustainability goals energy efficiency programs and ESG targets; track performance metrics and report outcomes to leadership.

• Prepare and deliver briefings or demonstrations on building technology and product deployments highlighting performance and value.

Stakeholder engagement and external communication

• Partner with senior leaders across Real Estate Facilities IT Security Finance HR and Operations to align on strategy and progress.

• Communicate program status risks and financials in clear executive-ready formats; manage expectations and foster buy-in.

Risk compliance and resilience

• Identify facility-related risks at the portfolio level; develop mitigation plans and contingency scenarios to support business continuity.

• Ensure compliance with safety regulatory and security standards; integrate risk management with program governance.

Reporting analytics and performance measurement

• Create and maintain executive dashboards and periodic reporting on portfolio health spend schedule adherence occupancy and sustainability metrics.

• Use data-driven insights to optimize service levels space utilization and cost efficiency; ensure data quality and integrity.

Vendor strategy and contract optimization

• Develop and manage the vendor ecosystem strategy for the HQ including multi-vendor coordination performance incentives and optimization opportunities.

• Lead high-level contract negotiations and renewals in collaboration with procurement and legal.

Change management and transformation

• Lead cross-functional change management initiatives associated with large facilities programs digitalization and process improvements.

• Facilitate adoption of new governance reporting and performance-management practices.

What we look for:

Required

• Bachelors degree in Facilities Management Engineering Construction Management Business or a related field.

• 5 years of facilities management or real estate/operations experience with 35 years in a program-management or PMO capacity overseeing outsourced Facility Management or large Headquarters operations.

• Demonstrated success in governing multi-project portfolios SLAs KPIs and vendor performance from the client side.

• Solid understanding of facilities operations and building systems (HVAC electrical life safety) along with safety/regulatory requirements.

• Experience in strategic planning budgeting and lifecycle management; ability to develop and execute long-range facility roadmaps.

• Proficiency with portfolio controls and scheduling tools (Primavera P6 and/or MS Project) data analytics platforms (Power BI/Tableau) and financial reporting.

• Effective communication presentation and stakeholder-management skills; ability to influence across functions and time zones.

• Willingness to travel as needed to regional HQs or project sites.

• Strategic thinker with strong facilitation and negotiation abilities.

• Collaborative results-oriented and adept at driving consensus in ambiguous situations.

• Data-driven decision-maker who can translate complex facility data into strategic actions.

• Capable of presenting to senior leadership and non-technical audiences with confidence.

Preferred

• Certifications such as PgMP PMP IFMA CFM/FMP; LEED or other sustainability credentials.

• Experience with building technology leadership energy management programs and deploying company products in corporate facilities.

• Background in multi-site or global programs change-management and PMO maturity initiatives.

This is an onsite role at our Glendale WI office.

HIRING SALARY RANGE: $8900 - $134000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity location and alignment with market data.) The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.